- 20 CECIL STREET Central Region (Singapore) Singapore
Working Location
Job Description
Responsibilities
Skillset:
- Up to 4 years of IT experience
- Proven analytical abilities with solidexperience in a Production Support setting.
- Strong SQL and Unix shell scripting
- Incident, problem, and service Outagemanagement experience is Plus.
- Good Communication and Articulation Skills
- Familiarity with Teradata or Hadoop.
- Familiarity with any job scheduling tool.
Roles/Responsibilities:
- Troubleshoot Batch Issues & root causesto Mitigate Impacts to SLA
- Perform root cause analysis on internal andexternal data and processes to answer specific business questions and identifyopportunities for improvement.
- Provide operational support and ensure SLIof Applications
- Proactively Identify and Identifyopportunities for preventive Maintenance
- Respond on time to the queries raised byvarious business units
- Provide Timely updates (Status, Progress,Issues, Resolutions) to Business Stakeholders
- Participate in Disaster Recovery andBusiness Continuity exercise
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