Main Responsibilities
Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
Oversee daily and weekly deliverables such as the store checklist and inventory checklists
Work with store manager to lead store sales performance and customer service excellence
Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
Implement measures to avoid stock damages, theft, and wastage
Train new staff members and scheduling shifts
Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor
Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
Cashiering duties using the POS system to process payments and close accounts for the closing shift
Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
Promote first class service excellence & customer experience at all times
Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs
Requirements
Minimum 1 year's experience in a retail leadership role, or equivalent
Completion of tertiary education and a good working knowledge of MS Office will be a plus
Ability to work various shifts and able to work 5 days a week (including weekends and public holidays).