- River Valley Central Region (Singapore) Singapore
Full Time Guest Service Officer (Serviced Residences) - 2 Months Contract Jobs, Salary up to SGD 2,600 in Far East Organization Central Region (Singapore) - Maukerja
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Responsibilities
Job Description:
Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Job Requirements:
O-Level or equivalent
Willing to perform rotating shifts
Positive attitude with outgoing personality and good communication skills
Experience in hospitality and knowledge of HMS will be advantageous
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries – Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland – with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia’s Toga Group to form Toga Far East Hotels (TFE Hotels).
Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Job Requirements:
O-Level or equivalent
Willing to perform rotating shifts
Positive attitude with outgoing personality and good communication skills
Experience in hospitality and knowledge of HMS will be advantageous
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries – Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland – with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia’s Toga Group to form Toga Far East Hotels (TFE Hotels).
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