- Jalan Stesen Sentral Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470

Working Location
Job Description
Requirements
Proficient in Mandarin (spoken and written) — mandatory
Good communication and interpersonal skills
Customer oriented with a positive and helpful attitude
Able to work in a fast paced environment and handle high call volumes
Fresh graduates are welcome to apply
Immediate joiners are highly preferred
Responsibilities
Handle inbound and outbound calls as well as online chats for customer enquiries, complaints and feedback
Provide accurate information and exceed customer expectations in every interaction
Escalate unresolved issues to the relevant team when required
Work closely with the team to meet KPI targets and Service Level Agreements (SLA)
Benefits
LRT - KL SENTRAL
0.1 km
KTM - KL SENTRAL
0.1 km
MRL - KL SENTRAL
0.1 km
MRT - MUZIUM NEGARA
0.3 km
MRL - TUN SAMBANTHAN
0.7 km
KTM - KUALA LUMPUR
1.0 km
LRT - BANK RAKYAT BANGSAR
1.1 km
LRT - PASAR SENI
1.4 km
MRT - PASAR SENI
1.4 km
MRL - MAHARAJALELA
1.6 km
KTM - MID VALLEY
1.9 km
MRT - MERDEKA
2.0 km
LRT - MASJID JAMEK
2.0 km
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