Full Time Quality Analyst Jobs, in SnapX.ai - Maukerja

Hiring: Quality Analyst (Japanese) | Remote | Malaysia

Are you a native Japanese speaker with a passion for quality, customer experience, and continuous improvement? Join a dynamic global team as a Quality Analyst and play a key role in driving service excellence across customer support operations.

Location: Malaysia (Remote)

Employment Type: Full-Time

What You'll Do

• Monitor and evaluate customer interactions across phone, email, and messaging channels
• Conduct quality assessments to ensure compliance with established procedures and service standards
• Assess communication, problem-solving, and customer handling skills
• Identify recurring trends, quality gaps, and improvement opportunities
• Deliver constructive feedback and coaching recommendations to support performance growth
• Prepare quality reports and present findings to stakeholders
• Collaborate with Team Leaders to implement performance improvement initiatives
• Participate in calibration sessions to maintain evaluation consistency

What We're Looking For

Native-level Japanese proficiency with good English communication skills

Previous experience in Quality Assurance or Quality Analysis within a customer service or contact center environment

Experience reviewing and evaluating customer interactions

Strong understanding of quality monitoring frameworks and customer service standards

Excellent analytical, reporting, and problem-solving skills

Ability to provide actionable feedback and influence performance improvement

Strong attention to detail and stakeholder communication skills

Flexibility to work rotating shifts, including weekends and public holidays

What's in It for You?

Remote work arrangement within Malaysia

Comprehensive onboarding, training, and continuous coaching

Opportunities for career advancement and professional development

Access to extensive learning and certification resources

Supportive, inclusive, and multicultural work environment

Opportunity to collaborate with global teams

Relocation assistance available

Additional employee benefits and rewards

Interested in taking the next step in your Quality Assurance career?

Apply today with updated resume at ************* and become part of a team committed to delivering exceptional customer experiences.

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