Full Time End User Computing Engineer Jobs, in HMI Medical - Maukerja

The End User Computing Engineer provides technical support and administration across end‑user computing (EUC), Microsoft 365 services, and on‑premises Active Directory environments. He/she is responsible for day‑to‑day operations, incident resolution, system administration, and user access management.

The role ensures service levels are met by maintaining endpoint reliability, managing identity and access, supporting collaboration platforms, and troubleshooting infrastructure issues. The End User Computing Engineer collaborates with IT teams to implement changes, supports business users with technology needs, and contributes to medium‑term operational improvements.

He/she possesses hands‑on expertise in EUC platforms, Microsoft 365 administration (including Exchange Online, Teams, and SharePoint), and Active Directory services, with a strong focus on security, compliance, and operational excellence.

Job Responsibilities: -

Support EUC operations

• Provide technical support for desktops, laptops, mobile devices and peripherals.
• Monitor endpoint health, patch compliance and performance
• Troubleshoot hardware and software incidents.
• Administer EUC management platforms to deliver remote support, automate patching and enforce endpoint security policies.

Administering Microsoft 365 and Entra

• Manage Exchange Online mailboxes, Teams, SharePoint, OneDrive and related collaboration services.
• Configure and enforce policies for collaboration, security and compliance across the Microsoft 365 ecosystem.
• Administer MS Entra ID including user lifecycle management, conditional access, MFA, role assignments and application integrations.
• Implement and monitor identity governance, security baselines and compliance controls.

Maintain Active Directory, DNS and Scripting

• Administer user accounts, groups, organizational units and group policies.
• Implement and enforce access controls.
• Support backup restoration and automation scripting
• Monitor and manage replication health, domain controllers and DNS integration
• Working knowledge in DNS domains and troubleshooting name resolution issues.

Compliance, Governing and Policing

• Respond to IT service requests and escalations.
• Assist in change management and deployment of updates.
• Perform server and endpoint patching management
• Maintain documentation of SOPs and knowledge base articles.

IT Asset Management

• Maintain accurate IT asset inventory (software and hardware)
• Plan and perform asset refresh where applicable

White Glove support

• Personalized support for the company VVIP devices and accounts

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Minimum 5 years of hands-on experience in end user computing, helpdesk / ITSM scope.
• Technical Skills: Sound, practical experience managing Microsoft centric environment support; such as Windows troubleshooting, AD, printer setup, mailbox management, etc.
• Automation: Proficiency in PowerShell scripting for system task automation is desirable.
• Highly desired traits/experience for the applications:
• White glove support for VVIP.
• Pleasant partner with end users
• Independent contributor in the lean support environment