Job Summary
Support marketing and business development operations by extracting and consolidating data, coordinating franchise agreements, managing documentation, and providing administrative assistance to drive business growth and operational efficiency.
Responsibilities & Duties
Marketing
- Extract weekly store marketing data to analyze promotion effectiveness
- Compile monthly data reports for Director Meetings to support strategic decisions
- Consolidate monthly Google Reviews data to monitor customer feedback trends
- Coordinate marketing activities with local stores (PLQ/AMK) to ensure alignment and execution
- Manage landlord communications to maintain positive property relationships
- Oversee POS materials and BYOD initiatives to support sales and customer engagement
- Manage online platform presence including Grab and Food Panda to optimize digital marketing
- Administer Google platforms to enhance online visibility and customer interaction
- Coordinate Mystery Shopper programs and generate reports to assess service quality
Business Development
- Prepare, issue, and administer franchise agreements by verifying store information and coordinating contract documentation
- Process contract documents including printing, binding, delivery, collection, scanning, and filing to ensure compliance
- Liaise with internal teams and franchisees to facilitate contract execution and document submission follow-ups
- Collect, maintain, and organize business licenses, insurance certificates, and other required documents to ensure regulatory compliance
- Update and maintain accurate store information and company records quarterly for operational accuracy
- Provide general administrative support to the Business Development team to enhance workflow efficiency
Required competencies and certifications
- Proficient in Microsoft Office, especially Microsoft Excel, to manage data and reporting tasks
- Familiar with Google Business Profile Management and review tools to monitor and improve online presence
- Strong organizational skills with attention to detail to manage multiple tasks independently
- Clear communication abilities to coordinate effectively with internal teams and external partners
Preferred competencies and qualifications
- Experience in administration, sales support, and the F&B industry to contribute relevant operational knowledge
- Minimum Diploma in Marketing, Business Administration, or related fields to support marketing and business functions
- Ability to commit to a fixed part-time schedule to meet operational needs
Other Information
Remuneration
- Working Hours: min. 4 hours per day
- Working Days: min. 4 days per week
- Hourly rate from $15per hour