Full Time Manager - Agency Transformation - Operations Support Jobs, in Great Eastern Federal Territory - Maukerja

About the Job

Reporting to the Head of Agency Transformation & Operations, this role requires individuals to manage end to end operational support and governance scope of work under the Agency Transformation & Operations framework. The candidate will work closely with Agency Business, Technology, Compliance, Risk Management and support functions within GEGM to execute projects, manage change and improve branch operational performance and help to drive process improvement by way of enhancing SOP’s and process efficiency, system enhancements transformation and governance initiatives which helps drives operational excellence.

• Support operational governance activities to ensure adherence to internal policies, operational standards, and regulatory requirements. Coordinates risk assessment, control reviews, compliance submissions and agency operations audits reviews.
• Facilitate implementation of compliance, risk management and regulatory initiatives impacting Agency Distribution operations. Escalation and monitoring operational, process risk or compliance risk and recommend mitigation actions.]
• Review, improvise and drive the implementation of best practice, standard operating procedures and process controls across Agency Operations and transformation initiatives.
• Support branches in addressing operational challenges and implementing improvement action plans.
• Identify operational gaps, root cause and opportunities to improve efficiency and service quality.
• Gather business requirements and support solution design, testing, implementation and post deployment reviews. Coordinate and involve in UAT and change management activities to ensure successful implementation.
• Monitor and analyse branch operational performance, service delivery standards, productivity and TaT.
• Maintain effective communications with stakeholders to ensure alignment, transparency and timely updates on regulatory, compliance and risk guidelines

The Person:

• Bachelors Degree in Business, Insurance, Operations Management or related discipline with minimum 5-7 years in Operations, business process improvement and or agency operations.
• Experience in insurance distribution, agency operations], operationa excellence or transformation initiatives is preferred.
• Competency in process improvement and automation, data analysis/reviews,business transformation and change management

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.