Full Time Customer Service Representative Jobs, in Tech Spectrum AI Solutions - Maukerja

We are looking for a friendly, customer-focused, and motivated Customer Service Representative to join our team. The ideal candidate will be responsible for delivering excellent customer experiences, addressing customer inquiries, resolving issues, and maintaining strong customer relationships.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, and other communication channels.
• Handle customer complaints, concerns, and requests professionally.
• Provide accurate information about company products and services.
• Resolve customer issues promptly and ensure customer satisfaction.
• Maintain positive and professional relationships with customers.
• Follow up with customers to ensure their concerns have been addressed.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with relevant departments to resolve customer issues.
• Meet customer service performance targets and maintain service quality.

Requirements & Qualifications

• Bachelor's degree in Business Administration or a relevant field (preferred).
• Previous experience in customer service or a related role is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good command of MS Office and basic computer skills.
• Ability to handle challenging situations with patience and professionalism.
• Strong attention to detail and multitasking abilities.
• Customer-oriented mindset with a positive attitude.

What We’re Looking For

A proactive, energetic, and dedicated individual with a passion for helping people, resolving problems, and delivering exceptional customer service.

How to Apply

Interested candidates are encouraged to apply by submitting their updated CV through LinkedIn