- Singapore
Working Location
Job Description
Responsibilities
The Escrow and Account Bank Product Manager is part of the Transaction Services and Digital Assets, Cash, Deposits, Liquidity Management and Escrow Solutions team. The role is responsible for shaping and delivering the global Escrow and Account Bank portfolio by translating client, market and business priorities into scalable, commercially sustainable and well-controlled solutions. Working across regions and functions, the role holder will manage the product roadmap and lifecycle, lead technology-enabled delivery, support client solutions and commercialisation, and oversee the performance and commitments of long-tenure deals.
• Shape and maintain the global Escrow and Account Bank product strategy and roadmap, aligned with the broader Cash strategy and informed by client, market and business priorities.
• Manage the end-to-end product lifecycle and governance for new capabilities and geographic expansion, including business cases, product approvals, risk assessments, launch readiness and post-implementation reviews.
• Lead platform enhancements with Programme and Technology teams, acting as Product Owner where required by prioritising backlogs, defining requirements and acceptance criteria, and overseeing testing and production readiness.
• Partner with Sales and Payments and Treasury Solutions teams on client solutions, requests for proposal and strategic deals, and support pricing decisions within established governance and pricing guidelines.
• Monitor market trends and regulatory developments, working with country product, Sales, Legal, Risk and Compliance teams to identify opportunities for capability enhancement and market expansion.
• Drive commercialisation through clear value propositions, sales enablement, client communications, training, marketing materials, case studies and relevant industry award submissions.
• Monitor pricing, revenue, profitability, liabilities, costs, contractual commitments, adoption and delivery against agreed scorecards, providing concise and timely management reporting.
• Coordinate delivery across Operations, Implementation, Client Service, Technology, Legal, Risk, Compliance and regional teams to ensure accurate implementation, scalable processes, effective controls and clear ownership.
• Respond to management, audit, risk and control information requests, and proactively identify and address product, operational and conduct risks.
First 12-Month Outcomes
• Product expansion: Deliver at least one approved market, product or client-segment expansion initiative through launch readiness or implementation, supported by a clear business case and agreed success measures.
• Business improvement: Deliver one material improvement across data analytics, legal documentation, risk management or the new-deal implementation journey, with measurable benefits such as improved visibility, reduced turnaround time, stronger controls or a better client experience.
• Technology delivery: Lead a priority technology enhancement from requirements through business go-live, ensuring governance approval, operational readiness, user acceptance and agreed adoption or performance outcomes.
Role Scope
• This is an individual contributor role with global responsibility and significant cross-functional influence.
• Motivated by solving complex client and business problems and converting them into scalable product solutions.
• Energised by working across markets and functions to deliver measurable commercial and client outcomes.
• Committed to continuous improvement, strong risk management and high-quality execution.
Must-have Skills
• Cash management
• Escrow Solutions
• Product Management
Other Skills
• Pricing
• Revenue
• Agile Product Delivery
• Risk and Governance
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
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In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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