- Bukit Merah Central Region (Singapore) Singapore
Full Time Customer service Jobs, Salary up to SGD 6,200 in WW Wood Products Central Region (Singapore) - Maukerja
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Job Description
Responsibilities
Customer service is the direct support, guidance, and assistance a business provides to its customers before, during, and after they buy or use a product or service
Definition:
It helps ensure an easy, smooth, and enjoyable experience with a brand, directly influencing customer retention, loyalty, and business growth. [1, 2]
Channels:
Delivered via phone calls, live chat, email, social media, messaging apps, self-service portals, and in-person interactions. [1, 2]
Core Skills:
Empathy, active listening, clear communication, product knowledge, and creative problem-solving. [1, 2, 3]
Customer Service vs. Customer Support
Customer Service:
Covers a broad, relationship-driven scope that includes general guidance, billing questions, onboarding, and product recommendations throughout the entire journey. [1, 2]
Customer Support:
Focuses more narrowly and reactively on technical troubleshooting, software glitches, and product repairs
Definition:
It helps ensure an easy, smooth, and enjoyable experience with a brand, directly influencing customer retention, loyalty, and business growth. [1, 2]
Channels:
Delivered via phone calls, live chat, email, social media, messaging apps, self-service portals, and in-person interactions. [1, 2]
Core Skills:
Empathy, active listening, clear communication, product knowledge, and creative problem-solving. [1, 2, 3]
Customer Service vs. Customer Support
Customer Service:
Covers a broad, relationship-driven scope that includes general guidance, billing questions, onboarding, and product recommendations throughout the entire journey. [1, 2]
Customer Support:
Focuses more narrowly and reactively on technical troubleshooting, software glitches, and product repairs
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