- Singapore
Full Time Customer Service Manager Jobs, Salary up to SGD 5,000 in ALLIED SEARCH PTE. LTD. - Maukerja
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Job Description
Responsibilities
Reputable organisation in funeral services industry
Opportunities for career exposure and growth
Central work location
As a Customer Service Manager, you will be responsible for the following duties:
Oversee daily customer service and administrative operations to ensure smooth and efficient workflows.
Lead the customer service team, including manpower planning, scheduling, task delegation, and workload management.
Coordinate closely with Funeral Directors, the Assistant Operations Manager, and relevant stakeholders.
Maintain high standards of customer service, professionalism, and company image.
Oversee customer enquiries, incoming calls, feedback, and complaints, ensuring timely and appropriate resolutions.
Review customer feedback and recommend improvements to enhance service quality and customer satisfaction.
Review and improve SOPs, administrative processes, forms, and operational workflows.
Plan and conduct on-the-job training to develop staff competency and service standards.
Ensure compliance with company policies, procedures, and operational guidelines.
Manage staff administration, performance assessments, employee welfare, leave approvals, overtime, and disciplinary matters.
Requirements:
Minimum 5 years of relevant customer service experience in the service industry, with proven team leadership and management experience.
Keen interest in funeral service industry
To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email:
*************
We regret to inform that only shortlisted candidates will be notified.
ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777
With a team of unmatched experience and specialized skills amongst our consultants, ALLIED SEARCH provides services at the intersection of people and network to deliver value to our clients in this challenging landscape of talent acquisition within a stipulated timeframe.ALLIED SEARCH PTE. LTD is a leading recruitment firm focusing on permanent placements in the context of talent acquisition.Human Capital is the biggest asset that every company need to excel in all businesses.
We strongly believe in the importance of every role and position has to play within a business function from assistant to management personnel.
Aptitude
Our team of recruiters are equipped with industry knowledge and function specialty to deliver value to our clients in sourcing for the right aptitude in our clients’ needs. We strongly believe in equipping our recruiters with the right skill sets and to be kept abreast of the latest updates in the industry and job role to be able to fulfil the needs of delivery of suitable, high-potential candidates to our clients.
Learning
Learning is a never-ending journey and we strongly believe in constantly learning from market professionals and refining our knowledge in the market so as to be able to help deliver innovative solutions in the staffing and search function. We focus on providing the best training to our consultants in delivering solutions to our clients.
Leading
We hope to be one of the leading recruitment firm with a team of passionate, dedicated recruiters across various industries
Opportunities for career exposure and growth
Central work location
As a Customer Service Manager, you will be responsible for the following duties:
Oversee daily customer service and administrative operations to ensure smooth and efficient workflows.
Lead the customer service team, including manpower planning, scheduling, task delegation, and workload management.
Coordinate closely with Funeral Directors, the Assistant Operations Manager, and relevant stakeholders.
Maintain high standards of customer service, professionalism, and company image.
Oversee customer enquiries, incoming calls, feedback, and complaints, ensuring timely and appropriate resolutions.
Review customer feedback and recommend improvements to enhance service quality and customer satisfaction.
Review and improve SOPs, administrative processes, forms, and operational workflows.
Plan and conduct on-the-job training to develop staff competency and service standards.
Ensure compliance with company policies, procedures, and operational guidelines.
Manage staff administration, performance assessments, employee welfare, leave approvals, overtime, and disciplinary matters.
Requirements:
Minimum 5 years of relevant customer service experience in the service industry, with proven team leadership and management experience.
Keen interest in funeral service industry
To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email:
*************
We regret to inform that only shortlisted candidates will be notified.
ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777
With a team of unmatched experience and specialized skills amongst our consultants, ALLIED SEARCH provides services at the intersection of people and network to deliver value to our clients in this challenging landscape of talent acquisition within a stipulated timeframe.ALLIED SEARCH PTE. LTD is a leading recruitment firm focusing on permanent placements in the context of talent acquisition.Human Capital is the biggest asset that every company need to excel in all businesses.
We strongly believe in the importance of every role and position has to play within a business function from assistant to management personnel.
Aptitude
Our team of recruiters are equipped with industry knowledge and function specialty to deliver value to our clients in sourcing for the right aptitude in our clients’ needs. We strongly believe in equipping our recruiters with the right skill sets and to be kept abreast of the latest updates in the industry and job role to be able to fulfil the needs of delivery of suitable, high-potential candidates to our clients.
Learning
Learning is a never-ending journey and we strongly believe in constantly learning from market professionals and refining our knowledge in the market so as to be able to help deliver innovative solutions in the staffing and search function. We focus on providing the best training to our consultants in delivering solutions to our clients.
Leading
We hope to be one of the leading recruitment firm with a team of passionate, dedicated recruiters across various industries
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