Full Time IT MAC SUPPORT SPECIALIST Jobs, Salary up to SGD 4,000 in PROFESSI360 PTE. LTD. - Maukerja

Job Description:
The IT support specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work weekschedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:
Provide advanced support for

Windows 11

,

macOS

, and

Apple devices

[ipad/iphone].

Manage

device provisioning, configuration, imaging, and deployment

for both Windows and Mac environments.

Perform

break-fix support

for hardware, software, and mobile devices.

Troubleshoot and resolve:
BitLocker / Filevault encryption issues

BSOD/crash diagnostics

Administer

Intune

for device management and deployment.

Install, upgrade, and maintain operating systems, applications, and peripherals.

Handle

O365 support

, including Word, Excel, Outlook, PowerPoint, and Access.

Perform

basic network troubleshooting

, including switches, wired/wireless connectivity.

Collaborate with internal IT teams to ensure seamless service delivery.

Work within a

ticketing system

to manage multiple tasks in a fast-paced environment.

Desired Skills & Experience:
Minimum 5 years of IT support experience

in enterprise environments.

Expertise in macOS and Intune

(mandatory).

Hands-on experience with

Intune

for Apple/Windows device management.

Strong knowledge of

Windows 11

, BitLocker, and imaging tools.

Proficiency in troubleshooting hardware issues and replacing components.

Familiarity with

Microsoft Office Suite

and

O365 administration

.

Understanding of

network fundamentals

and connectivity troubleshooting.

Excellent

customer service and communication skills

.

Ability to work under pressure and manage multiple tickets simultaneously.

Education:

• 1+ years of work experience with Microsoft Intune
• 1+ years of work experience with Mac
• 1+ years of work experience with Windows

**Please include your current and expected salary in your resume. We regret that only shortlisted candidates will be notified.

Assembling the best of breed for both IT and Security competent profession, Professi360 put forward an over qualify team to address our customer needs. Our vast experience in system and network security, design and device deployment and know-how, helps the team to mitigate high risk implementation problems, which tradition IT company would not be able to address.