Role Description
Provide practical HR guidance and deliver people programs that support business objectives and a positive employee experience. Partner with managers, employees, and specialist HR teams on employee relations, performance, workforce needs, and HR operations across assigned functions or markets.
Key Responsibilities
- Advise managers and employees on HR policies, procedures, and employment matters.
- Support employee relations cases, including grievances, disciplinary matters, and workplace investigations, within delegated responsibilities.
- Guide managers on performance management, development plans, and probation reviews.
- Coordinate recruitment priorities, onboarding, internal transfers, and employee exits with relevant teams.
- Support workforce planning, organizational changes, and succession planning.
- Coordinate compensation reviews, promotions, and benefits activities with specialist teams.
- Maintain accurate employee records, documentation, and HR system data.
- Prepare HR reports and analyze workforce trends to recommend improvements.
- Support employee engagement initiatives and follow up on feedback and agreed actions.
- Review policies and processes with local HR specialists and legal advisers to address applicable employment requirements.
- Deliver manager briefings and employee communications on HR programs and policy changes.
- Coordinate sensitive or complex cases with appropriate internal stakeholders.
- For regional roles, align HR delivery across markets while accommodating local requirements and business needs.
Qualifications
- Relevant experience in generalist HR, HR advisory, employee relations, or a related field.
- Strong understanding of employee lifecycle processes and HR practices.
- Experience advising managers and handling employee matters with discretion and sound judgment.
- Ability to interpret policies and recognize when legal or specialist input is required.
- Strong communication, relationship-building, and conflict resolution skills.
- Good organizational skills and attention to detail.
- Familiarity with HR information systems, reporting tools, and workforce data analysis.
- Ability to balance employee needs, business priorities, and consistent policy application.
- A degree in human resources, business, psychology, or a related field, or equivalent practical experience.
- For regional manager roles, experience overseeing HR delivery across multiple markets and influencing senior leaders.
Preferred Qualifications
- Experience supporting organizational change, talent reviews, or compensation cycles.
- Experience developing HR policies and improving processes.
- Familiarity with matrix organizations and collaboration across HR specialist teams.
- For regional roles, experience leading HR teams or coordinating local HR partners and service providers.
- Relevant professional qualifications such as CIPD, SHRM, or a local equivalent.
Scope by Role
- HR Advisor: Provides day-to-day advice to managers and employees, supports employee relations cases, and guides application of HR policies.
- Senior HR Executive: Independently coordinates a broad range of HR activities, manages assigned cases and programs, and supports policy and process improvements.
- Regional HR Manager: Leads HR delivery across assigned markets, advises regional leadership, and coordinates people priorities, complex cases, and local HR teams or partners.