Sepenuh Masa Customer Service (Permanent Night) - IMMEDIATE HIRING Jobs, salary up to MYR 4,500 in Agensi Pekerjaan Asia Recruit Sdn Bhd Bandar Kuala Lumpur - Maukerja

Education:MinimumBachelor's Degree or Equivalent in any field.

Working Hours:Willingness and capability to workPermanent Night Shift.

Communication Skills: Excellent verbal and written communication skills with a polite, friendly, and professional manner across multiple channels (calls, email, chat, etc.).

Process Discipline: Ability to strictly follow documented call flows, work processes, data entry guidelines, and complaint escalation management procedures.

Core Attributes: Strong customer service orientation, problem-solving mindset, and high level of professionalism.

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.