Full Time Client Development Manager - IT Jobs, Salary up to MYR 8,000 in Erudite Innovation Federal Territory - Maukerja

Department

Sales - IT Business

Job Summary

Client Development Manager handles developing and maintaining strong relationships with existing and potential clients, identifying new business opportunities, and driving revenue growth.

The role focuses on understanding clients' business requirements, promoting the company's products and services, developing strategic partnerships, and ensuring client satisfaction.

Key Responsibilities

Customer Relationship Management

• Identify prospective clients through cold outreach, networking, referrals, and digital channels like LinkedIn etc.
• Conduct discovery meetings to evaluate client pain points, workflows, project, and infrastructure needs.
• Address client objections, navigate legal/procurement reviews, and negotiate contract terms.
• Manage Supplier Portals and participate in RFI, RFQ, RFP.
• Track leads, deal stages, and revenue forecasts accurately.
• Serve as the primary point of contact for assigned client accounts.
• Build and maintain long-term relationships with key stakeholders.
• Conduct regular account review meetings to understand hiring priorities.
• Ensure high levels of customer satisfaction throughout the recruitment lifecycle.
• Handle client concerns and escalations professionally and promptly.
• Onboarding new clients, preventing account churn, and securing contract renewals.
• Identify expansion, upsell, and cross-sell opportunities
• Gather detailed hiring requirements for IT positions.
• Translate technical hiring needs into clear recruitment briefs.
• Coordinate closely with recruitment consultants and sourcing teams.
• Monitor recruitment progress to ensure Service Level Agreements (SLAs) are met.
• Provide regular updates on candidate pipelines, interviews, offers, and onboarding.
• Ensure timely submission of quality candidates.

· Ensuring all deployed resources are adequately briefed, trained, and prepared on testing methodologies, standards, processes, and expectations prior to onboarding.

· Monitor resource performance, provide ongoing guidance and support, conduct periodic engagement with resources, and take all necessary actions to ensure satisfactory service delivery throughout the engagement.

· Maintaining suitably qualified backup resources at all times to ensure service continuity.

Skillsets and Experience:

· 5-9 years of experience in IT Services or IT Consulting

· Hands experience in Customer Management, Account Management and Technology Recruitment.

· Experience managing enterprise or key accounts in sectors such as Banking, Insurance, Telecommunications, Government, or Technology is an advantage.

· Must have comprehensive understanding of IT Services, IT Project Management and Test Management life cycle

· Strong written and verbal communication

· Active listening and the ability to determine what customers need

· Analytical and problem-solving skills

· Ability to instruct and educate clients on products and services

Good negotiation skills and understanding of IT Services

Pay: RM4,200.00 - RM8,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person