Full Time Customer Success Executive Jobs, in JP Caliber Federal Territory - Maukerja

Customer Success Executive / Customer Relationship Manager

Location: Cyberjaya, Malaysia

Employment Type: Full-time

Seniority Level: Associate / Mid-Level (2–3 years experience)

Industry: B2B SaaS / EdTech / Enterprise Software

About the Role

We are seeking a proactive, customer-focused Customer Success Executive to manage and strengthen relationships with our existing enterprise accounts across Malaysia. In this role, you will serve as the primary relationship owner post-sales, ensuring our institutional clients maximize value from our platform, maintain high operational satisfaction, and seamlessly renew their subscriptions.

This is a strategic, relationship-driven role suitable for someone who enjoys interacting with university leaders, administrative heads, and IT teams. You will work closely with internal onboarding, support, and sales teams to drive adoption, protect recurring revenue, and identify opportunities for account growth.

Key Responsibilities

* Relationship Management: Maintain regular, structured communication with key decision-makers and administrative teams across assigned institutional accounts.

* Customer Health & Risk Mitigation: Conduct periodic check-ins to monitor platform usage, assess customer satisfaction, identify emerging concerns early, and drive resolution before issues escalate.

* Renewal Management: Track contract timelines, initiate renewal conversations early, coordinate commercial terms, and ensure high account retention.

* Product Adoption & Enablement: Analyze client usage patterns, identify underutilized system features, and coordinate extra training sessions or materials to drive end-user adoption.

* Account Expansion: Spot opportunities for cross-selling/upselling additional platform modules or expanded user tiers, handing qualified opportunities over to sales leadership.

* Customer Advocacy & Feedback: Gather client insights, collect feedback for product improvement, and identify reference-ready accounts for case studies and testimonials.

What We Are Looking For

* Experience: 2–3 years of experience in B2B SaaS Customer Success, Account Management, Client Servicing, or Enterprise Software Relationship Management.

* Communication: Exceptional verbal and written English communication skills; proficiency in Bahasa Malaysia is a strong advantage.

* Domain Exposure: Prior experience in Higher Education technology, Student Information Systems (SIS), Academic ERPs, or Learning Management Systems (LMS) is preferred but not mandatory.

* Relationship Building: Proven ability to build trust and engage comfortably with senior stakeholders, operational managers, and administrative heads.

* Problem-Solving & Discipline: Highly organized, proactive in follow-ups, and experienced with CRM software, customer success tracking, and SaaS renewal metrics.

Why Join Us?

* Play a central role in transforming digital operations for major education institutions.

* Work in a high-growth enterprise SaaS environment with continuous learning and career advancement opportunities.

* Collaborative culture with competitive compensation.