Full Time Mandarin Customer Service - Travel Industry Jobs, Salary up to MYR 4,700 in IGT Services And Technologies KL Selangor - Maukerja

Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.

Respond to customer inquiries and complaints in a professional and empathetic manner.

Identify customer needs and provide solutions, or escalate complex issues to the relevant team.

Maintain detailed records of customer interactions and follow up as required.

Participate in continuous improvement by providing feedback on processes and procedures.

Actively participate in team meetings and training sessions to enhance your skills.

Must be able to converse fluently using Mandarin and English

Must be able to read & write Traditional Mandarin word

Education: SPM, UEC, O-level or; and above

Working Hours： 24/7 Rotational Shift - 5 days working

Preferred to have six months or more of customer service experience

Fresher are welcomed to apply