- Kuala Lumpur Federal Territory Malaysia
Full Time Payment Operations Associate - ShopeePay Jobs, in Shopee Federal Territory - Maukerja
Working Location
Job Description
Responsibilities
Job Description
- Monitor, process, and reconcile daily payment transactions accurately and within required timelines
- Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
- Support chargeback, refund, settlement, and adjustment operations
- Track, escalate, and follow up on operational issues, anomalies, and recurring defects
- Maintain SOPs, process documentation, trackers, and operational reports
- Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
- Ensure adherence to internal controls, company policies, and regulatory requirements
- Support continuous improvement initiatives to enhance efficiency, accuracy, and control
- Perform any other ad-hoc tasks assigned by the business
- 1–3 years of relevant working experience
- Strong analytical skills with excellent attention to detail
- Good critical thinking and problem-solving abilities
- Experience working in a technology-driven environment
- Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
- Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
- Prior experience in payments, fintech, banking, or finance is an advantage
- Proactive, fast-paced, meticulous, and resourceful
- Able to learn quickly and work independently
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