JobDescription: Telemarketing Executive
1. Job Overview
We are seeking a proactive, confident, and results-oriented Telemarketing Executive to support the sales and marketing of our Software-as-a-Service (SaaS) Freight Management Software to freight forwarders, logistics service providers, and related businesses.
The successful candidate will be responsible for identifying potential customers, conducting outbound sales calls, introducing our software solutions, qualifying sales leads, and scheduling product demonstrations with prospective customers.
This role is ideal for an individual who enjoys communicating with business customers, building relationships over the telephone, and contributing directly to the company's sales pipeline and business growth.
2. Key Responsibilities
2.1. Outbound Telemarketing & Prospecting
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Conduct outbound telephone calls to prospective customers, including freight forwarding companies, logistics service providers, and supply chain businesses.
- Identify and contact relevant decision-makers, including business owners, managing directors, operations managers, and finance managers.
- Generate new sales leads through telephone prospecting, email follow-ups, and other approved outreach channels.
- Follow up with prospective customers to maintain engagement and develop potential sales opportunities.
2.2. Lead Qualification & Appointment Setting
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Understand prospects' existing freight management systems, operational challenges, and software requirements.
- Identify potential customers who may benefit from digitising or upgrading their freight forwarding operations.
- Qualify leads based on business needs, purchasing interest, decision-making authority, and potential buying timelines.
- Arrange product demonstrations and sales appointments for the Business Development Manager or sales team.
- Maintain accurate records of prospect interactions, follow-up actions, and appointment outcomes.
3. Preferred Skills & Attributes
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Strong prospecting and appointment-setting skills.
- Ability to handle rejection and respond constructively to objections.
- Good questioning skills to identify customer needs and qualify opportunities.
- Professionaltelephone etiquette and clear verbal communication.
- Good time management and consistent follow-up discipline.
- Ability to work independently while collaborating with the sales team.
- Interest in technology, business software, and digital transformation.
4. What We Offer
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Opportunity to develop a career in B2B technology sales.
- Product training in freight management software and logistics business processes.
- Sales coaching and guidance from the Business Development team.
- Performance-based incentives linked to qualified leads, attended demonstrations, and sales outcomes.
- Career progression opportunities into Senior Telemarketing Executive, Inside Sales Executive, or Business Development Executive roles.
5. Application
Interested candidates should submit their rerume, highlighting relevant telemarketing, telesales, customer engagement,or B2B sales experience.
We welcome motivated candidates who enjoy speaking with business customers and want to contribute to the growth of a technology company serving the freight and logistics industry.
INNOSYS PTE LTD
Founded in 1981, Innosys is a Singapore Company that has established a reputation for providing complete commercial application software to the logistics industry. In the development of its software packages, Innosys was one of the first companies in Singapore to apply the benefits of micro-computers in the commercial environment.
Today, as a niche market player, Innosys provides an Integrated Logistics Information System software package to the logistics industry with customers located in West Malaysia, Indonesia, Philippines, Thailand, Vietnam, Hong Kong and China.
From feasibility study through to post implementation monitoring, our staff are able to provide all or any part of your information technology needs. Some of the services which we provode include:
Consultancy
Skills gained over many years of working with logistics companies enable us to advise clients in all aspects of Information Technology and also act as advisors in the implementation of operational procedures for both the operational activities as well as the accounting activities of a logistics service provider.
Staff Training
In the vital field of Information Technology education, we are equipped to offer training courses for groups or individuals, designed to suit the client's specific needs.
Implementation
Our implementation assistance consists of onsite on-the-job training and "hand holding" of users through the initial data entry phase to the daily and monthly postings.
On-going Support
We provide complete on-going support to our clients which includes telephone hotline support, facsimile support, modem support, on-site support, provision of bug fixes, software modification or customisation and training of new users.