Full Time Customer Service - Admin Executive | Kids Enrichment Centre Jobs, Salary up to MYR 2,000 in Love Mosaic Studio Federal Territory - Maukerja

PLAZA ARKADIA.
5 working days.
WEEKEND IS A MUST.
Preferable 1 year experience and above.

1. Customer Service & Parent Communication

• Handle parents' WhatsApp enquiries across our 3 branches.
• Reply to messages promptly, politely, and professionally.
• Answer questions about our programmes, fees, class schedules, and centre policies.
• Follow up with parents regarding class arrangements, registrations, and general enquiries.
• Maintain good relationships with parents and provide excellent customer service.

2. Front Desk & Daily Operations

• Welcome parents, students, and walk-in customers.
• Manage daily front desk and counter operations.
• Assist new parents in understanding our programmes and registration process.
• Coordinate with our 3 branches to ensure smooth daily operations.
• Handle general administrative tasks and support the centre team when needed.

3. Class Scheduling & Student Arrangements

• Assist parents with class bookings, rescheduling, and replacement classes.
• Coordinate class schedules and student arrangements with teachers.
• Update student attendance, class schedules, and registration records.
• Ensure smooth communication between parents, teachers, and branch teams.

4. Payment Collection & Administration

• Collect tuition fees, registration fees, and package payments.
• Issue receipts and maintain accurate payment records.
• Send payment reminders and follow up on outstanding fees.
• Assist with student registrations, renewals, and administrative paperwork.
• Keep student information and centre records organised and updated.

Job Requirements

• Friendly, patient, responsible, and well-organised.
• Good communication and customer service skills.
• Able to reply to WhatsApp messages quickly and professionally.
• Good multitasking and problem-solving skills.
• Comfortable communicating with parents and handling their enquiries.
• Familiar with basic computer applications and administrative work.
• Previous experience in customer service, education centres, or administration is preferred.
• Able to work independently and as part of a team.

Pay: From RM2,000.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person