Full Time Front Office Assistant Jobs, Salary up to MYR 1,800 in FARAWIDE SDN.BHD Melaka - Maukerja

Location: Grand Swiss-Belhotel Melaka
Department: Front Office

Job Summary

The Front Office Assistant is responsible for providing professional and efficient front desk services, ensuring a smooth check in and check out process and delivering excellent guest service in accordance with the hotel's standards and procedures.

Key Responsibilities

• Welcome and attend to guests in a professional and courteous manner.
• Handle guest check in and check out procedures accurately and efficiently.
• Manage room reservations, guest inquiries and requests.
• Provide accurate information regarding hotel facilities, services and room rates.
• Handle guest feedback and complaints professionally, escalating issues to the supervisor when necessary.
• Maintain accurate guest records and ensure proper documentation.
• Coordinate with other hotel departments to ensure smooth daily operations.
• Handle telephone calls and messages promptly.
• Ensure the front desk and reception area are clean, organised and presentable.
• Perform other duties as assigned by the supervisor or management.

Qualifications and Requirements

• Minimum SPM or equivalent qualification a Diploma in Hotel Management or a related field is an advantage.
• Previous front office or customer service experience is an advantage.
• Good communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia additional languages are an advantage.
• Pleasant personality with a professional appearance and positive attitude.
• Able to work shifts, weekends and public holidays.
• Strong organisational skills and the ability to work effectively in a team.

Pay: RM1,600.00 - RM1,800.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person