- Toa Payoh Central Region (Singapore) Singapore
Full Time Customer Service Officer Jobs, Salary up to SGD 2,800 in HOYA LENS (S) PTE LTD Central Region (Singapore) - Maukerja
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Job Description
Responsibilities
Your position is responsible for managing incoming calls, supporting customers by providing professional and helpful information, answering questions, responding to complaints, and processing customer orders accurately and efficiently.
The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:
Customer Service
Manage incoming phone calls, identify, and assess customer needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution.
Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels.
Back-end Processing
Receive and process incoming orders via phone, email, fax, and online ordering systems, ensuring orders are handled accurately and efficiently.
Ensure proper tracking on orders, liaise with the factory, and update customer on estimated delivery timelines.
Coordinate & liaise closely with internal departments & external parties to ensure timely delivery and smooth operations.
Provide cross-functional support by assisting with basic warehouse tasks, including lens picking and invoicing, to support overall operational efficiency.
Others
Go the extra mile to engage and delight customers.
Perform other duties as assigned to support business needs.
The Stakeholders
The following are the key stakeholders for this position:
Edging Department
Warehouse Department
Delivery Department
Qualifications
Education: GCE ‘O’ level
Experience:
1-year proven experience in customer service
Optical experience is an advantage
Behavioral attributes:
Ability to work in fast-paced environment.
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Customer Orientation
Ability to adapt and respond to different types of customers.
A team player with great interpersonal skills.
Positive attitude.
Others:
Basic Microsoft Office skills
Able to work overtime
5.5 days’ work week in alternate:
Mon, 9.00am – 7.00pm
Tues – Fri, 9.00am – 6.00pm
Sat, 9.00am – 2.00pm (alternate)
Sun, 9.00am – 6.00pm (rotating every 5 weeks)
HOYA Corporation is a diversified, multinational company and leading supplier of innovative and indispensable high-tech and healthcare products.
The HOYA Group comprises of 4 main regions: Europe, Americas, Asia Oceania & Japan. Hoya has over 100 subsidiaries and affiliates and over 34,000 employees worldwide.
Today, the Companys business has broadened to the semiconductor and digital equipment industries, and to Life Care that helps individuals lead healthy and fulfilling lives with its eyeglasses, intraocular lenses and endoscopes.
The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role:
Customer Service
Manage incoming phone calls, identify, and assess customer needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Resolve customer product or service issues by identifying concerns, determining root causes, providing effective solutions, and ensuring timely follow-up for complete resolution.
Escalate customer problems and feedback to supervisor or the appropriate support teams to help improve service levels.
Back-end Processing
Receive and process incoming orders via phone, email, fax, and online ordering systems, ensuring orders are handled accurately and efficiently.
Ensure proper tracking on orders, liaise with the factory, and update customer on estimated delivery timelines.
Coordinate & liaise closely with internal departments & external parties to ensure timely delivery and smooth operations.
Provide cross-functional support by assisting with basic warehouse tasks, including lens picking and invoicing, to support overall operational efficiency.
Others
Go the extra mile to engage and delight customers.
Perform other duties as assigned to support business needs.
The Stakeholders
The following are the key stakeholders for this position:
Edging Department
Warehouse Department
Delivery Department
Qualifications
Education: GCE ‘O’ level
Experience:
1-year proven experience in customer service
Optical experience is an advantage
Behavioral attributes:
Ability to work in fast-paced environment.
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Customer Orientation
Ability to adapt and respond to different types of customers.
A team player with great interpersonal skills.
Positive attitude.
Others:
Basic Microsoft Office skills
Able to work overtime
5.5 days’ work week in alternate:
Mon, 9.00am – 7.00pm
Tues – Fri, 9.00am – 6.00pm
Sat, 9.00am – 2.00pm (alternate)
Sun, 9.00am – 6.00pm (rotating every 5 weeks)
HOYA Corporation is a diversified, multinational company and leading supplier of innovative and indispensable high-tech and healthcare products.
The HOYA Group comprises of 4 main regions: Europe, Americas, Asia Oceania & Japan. Hoya has over 100 subsidiaries and affiliates and over 34,000 employees worldwide.
Today, the Companys business has broadened to the semiconductor and digital equipment industries, and to Life Care that helps individuals lead healthy and fulfilling lives with its eyeglasses, intraocular lenses and endoscopes.
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