We are seeking a hands-on Housekeeping Supervisor (Public Area) to join the Housekeeping team at our Kuala Lumpur Hotel. In this role, you will take ownership of the cleanliness, presentation, and upkeep of all public-facing and common areas of the hotel, ensuring every guest touchpoint reflects our commitment to quality and service excellence. You will lead a team of public area attendants, manage daily inspections, and work closely with other departments to deliver a seamless guest experience.
Key Responsibilities
- Supervise and coordinate public area attendants' daily work schedules and assignments
- Conduct regular inspections of lobby, corridors, elevators, restrooms, and public spaces to ensure cleanliness standards are met
- Monitor and manage cleaning supplies, equipment, and chemical usage in accordance with SOPs and OSH guidelines
- Coordinate with Engineering for maintenance issues and with other departments (F&B, Front Office) on event/function turnover needs
- Train, coach, and evaluate public area attendants; enforce grooming and hygiene standards
- Ensure compliance with hotel SOPs, safety regulations, and green/sustainability practices
- Handle guest feedback related to public area cleanliness promptly and professionally
- Assist the Executive Housekeeper/Assistant Executive Housekeeper with reporting and ad-hoc duties
Requirements
- Minimum SPM/Diploma in Hospitality Management or related field
- At least 2–3 years' experience in a similar Housekeeping Supervisor role, preferably in a 4/5-star hotel
- Strong knowledge of public area cleaning standards, chemical handling, and equipment operation
- Good leadership and communication skills; able to train and manage a team
- Willing to work shifts, weekends, and public holidays
- Physically fit and detail-oriented
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Meal provided
Work Location: In person