Full Time Ecommerce Customer Service Live Chat Agent Jobs, Salary up to MYR 4,200 in DM Dasher Selangor - Maukerja

• Good command (both spoken and written) in Mandarin, English and Bahasa Malaysia (Proficiency in Mandarin would be an added advantage, more effective in handling enquiry received in Mandarin）
• Fresh graduates are welcomed to apply! Training will be provided.
• Typing speed with 40 words or above per minute
• Able to commute to Setia Avenue, Setia Alam (HYBRID position, no need come to office everyday)
• Able to work on shift rotation basis, currently we have two shifts: day shift (8am to 5pm) and night shift (3pm to 12am)
• 5-Working Days per week

What's the team function?

Customer Experience team is responsible for:

• Entire Shopping Experience Of Customer, Starting From Pre-sales Until After-sales Services
• Leaving An Incomparably Wow Impression To Customers Who Support Dasher
• Upholding Dasher's Vision To Provide Futuristic Shopping Experience, Not Just Pushing Sales But Fighting For The Greatest Experience That Customers Can Enjoy

What's your role?

Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok

• Be Fast

• Be Accurate

• Be Sincere

• Make Customer Happy

• Encourage Customer to Purchase

• Convert Customer into DASHER's friend

Must-have:

• EPF, SOCSO, EIS Contribution

• Annual Increment

• Performance Bonus

• Annual Leave

• Medical Leave

• Compassionate Leave

General:

• Medical Benefit

• Optical Benefit

• Dental Benefit

Special at Dasher:

• Insurance

• Laptop provided

• Trip Vacation Voucher

• Anniversary Gift – Thank you to be with us!

• Birthday Gift – Must celebrate!

• Snacks and Refreshment provided

• La Familia Benefit – You’re encouraged to spend time with family, treat them a meal and claim back from Dasher!

• Staff Discount – The deal can go real crazy~

• Festive Gifts and Celebrations

• Engaging bonding activities – sports, movie night and more – non-mandatory and feel free to suggest for more!