Full Time Fulfillment - Support Executive Jobs, in SalesWorks Group Federal Territory - Maukerja

The Fulfillment Team is responsible for ensuring seamless end-to—end operational support across cornrnercial and charity campaigns. The team manages BA onboarding, order processing, data uploads, campaign fulfilment checks, and cross—market reporting to ensure all partner requirements, SLAS, and operational standards are consistently met. This role requires strong attention to detail, process adherence, accuracy, and timely execution across multiple markets.

Key Responsibilities:

A. BA Onboarding (Commercial Division) Responsible for onboarding Beneficiary Accounts (BAS) across multiple Singapore commercial campaigns, ensuring all documentation, verification, and setup requirements are completed accurately. Tasks: Validate BA onboarding forms and documentation Ensure compliance with campaign guidelines Update BA status trackers Coordinate with campaign teams for approval and activation

B. Order Processing & Operational Fulfilment (Singapore — Commercial Division)

C. Daily File Uploads & Submissions (Charities — Mufti-Market)

• Responsible for daily export file uploads and daily submission fle processing for charity partners across multiple countries.

Tasks:

• Process daily export files for each charity
• Validate and upload daily submission files
• Ensure accuracy of uploaded data before submission Maintain logs and trackers for audit purposes

D. Reporting, Templates & Status Uploads (Charities — Multi-Market)

Tasks:

• Prepare and update standardized action templates
• Handle EQT (Exception & Query Tracking) reporting
• Upload customer sen.'ice (CS) files Manage bank enrolment status updates and ensure accurate reflection in systems

3. General Responsibilities

• Maintain accuracy and integrity of all fulfilment and operational data
• Ensure timely processing across all assigned tasks and markets
• Support cross-functional teams (Commercial, product, Operations, Finance) on fulfilment-related matters
• Escalate issues prornptly and participate in root-cause resolution
• Maintain documentation and SOP compliance
• Participate in fulfilment process improvements and automation initiatives

4. Key Skills & Competencies

• Strong operational discipline and attention to detail
• Abiity to manage multi-market and multi-task worklows
• Familiar with data uploads, trackers, and workflow tools
• Strong communication skills for cross-team coordination
• Problem-solving and issue-resolution mindset
• Knowledge Of fulfilment processes or campaign operations is a plus

5. Performance Metrics (KPIs)

• On-time BA onboarding completion
• Accuracy of order loading and file uploads
• SLA compliance for daily tasks
• Data accuracy (zero or minirnal rework)
• Timeliness Of issue escalation and resolution
• Reporting completeness and error-free submission