Full Time Technical Support Engineer Jobs, Salary up to MYR 3,500 in Seqrus Network Selangor - Maukerja

Diploma or degree in IT or computing

Able speak in English and Mandarin

Cisco certified (CCNA) or equivalent level of knowledge.

Solid hands-on configuration experience with more than three data centre or enterprise networking solutions such as those from FortiGate, Cisco, Palo Alto, Check Point, F5, Peplink, Arbor, Ruijie, H3C, etc.

Solid understanding of network fundamental, infrastructure, and core concepts, including security such as Firewall and endpoint.

Comprehensive knowledge of IP protocol (TCP/IP) networking, routing and switching protocols, VLAN, VPN, Firewall, IPS, Load Balancer, and WAF.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Oversee the design, implementation, and management of complex network infrastructures, including WAN, public or private clouds, data centre networking, routers, switches, load balancers, firewalls, and other configurations.

Works collaboratively with sales team, technical team and support teams.

Develops and maintains relationships with prospects, customers, and partners.

Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.

Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.

Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.

Research, diagnoses, troubleshoots, and identifies solutions to system issues.

Provides prompt and accurate feedback to customers.

Able to travel nationwide, able to work on weekends/ outside office hours, as when required.

Performing ad hoc assigned tasks from immediate superior or manager, as when required.