Key Responsibilities
Operations & Workflow Management
: Direct daily activities, assign shifts, manage schedules, and ensure tasks are completed on time.
Team Leadership & Training
: Onboard and train new employees, provide coaching, and mentor team members for growth.
Performance Monitoring
: Track productivity metrics, evaluate work quality, and deliver regular feedback or disciplinary action.
Communication & Liaison
: Relay instructions and company policies from upper management to the floor, while reporting team progress and challenges upward.
Conflict & Issue Resolution
: Handle customer complaints, mediate staff disputes, and troubleshoot operational or technical problems on-site.
Compliance & Safety
: Enforce workplace safety guidelines, quality control standards, and company regulations.
Required Qualifications & Skills
Education
: High school diploma, NITEC, or a Bachelor’s degree in Business Administration, Operations Management, or a related field depending on the industry.
Experience
: Typically 1 to 3+ years of hands-on experience in a frontline or supervisory capacity within sectors like retail, logistics, manufacturing, hospitality, or IT.
Core Skills
: Strong leadership and decision-making capabilitiesEffective verbal and written communicationConflict resolution and emotional intelligenceTime management, organization, and problem-solving
R22108752
25C2859