Full Time Customer Service Executive Jobs, Salary up to SGD 3,000 in AUTO & GENERAL (SEA) SERVICES PTE. LIMITED Central Region (Singapore) - Maukerja

Job Responsibilities

·      Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers

·       Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction

·       Being customer centric – encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/ organisation be closer to our customers

·       Conduct post sale policy and claims verification

·       Support validation, updating and dissemination of reports, production tracking, sales reporting

·       Follow up on outstanding premium from failed instalment payments

·       Provide support for marketing promotion/campaign fulfilments 

·       Prepare accurate and professional customer correspondence, including emails and outgoing mail

·       Handle call back requests from customers

·       Handle policy maintenance matters including endorsements and policy cancellations 

·       Handle customer service email correspondences within SLA(Service Level Agreement)

·       Work closely with the different departments to support the effective processing of the transactions

·       Participation in User Acceptance Test (UAT) when required

·       Actively participate in process improvement sessions, providing constructive feedback and suggestions.

·       Perform other duties as per business requirements

Job Requirements
- Diploma/Degree qualification, with at least 2 years of relevant experience in General Insurance operations

- Good understanding of General insurance policies and terminology is preferred

- Possess a strong customer centric personality and mindset

- Possess a pleasant and cheerful disposition

- Commendable interpersonal and communication skills

- Highly independent, self-motivated and collaborative in team setting

- Attention to detail and strong organizational skills with the ability to multi-task

- Excellent English literacy skills, speaks and writes well

- Good listening and analytical skills

- Maintain good relationship with other departments / business partners

Must be certified with BCP and PGI certifications.