Full Time IT Support Executive (HQ - Outlet) Jobs, Salary up to MYR 3,500 in TOP GLOBAL FOOD AND BEVERAGES SDN BHD Federal Territory - Maukerja

Job Summary :

Provide day-to-day IT support for HQ and outlets, covering employee devices, office connectivity, internal applications and POS operations. Support POS rollout, hardware installation, troubleshooting and user training to ensure smooth daily operations.

KEY RESPONSIBILITIES

1. Internal IT Support – HQ

• Provide technical support for computers, laptops, printers, scanners and other office peripherals.
• Troubleshoot Wi-Fi, LAN and internet connectivity issues, coordinating with service providers where necessary.
• Install, configure and update approved software and work devices.
• Assist with company email setup, user accounts and access to internal systems, subject to approval.
• Prepare devices and system access for new employees, and assist with access removal and equipment collection during offboarding.
• Support meeting room equipment, including displays, webcams and video conferencing tools.
• Guide employees on basic troubleshooting and secure use of company IT resources.

2. POS Deployment & Outlet Setup

• Prepare, configure, install and test POS devices, receipt and kitchen printers, cash drawers and related peripherals.
• Assist with replacing legacy POS devices and deploying the in-house POS system at new and existing outlets.
• Coordinate installation schedules and outlet readiness with Operations, Area Managers and outlet supervisors.
• Conduct pre-launch checks covering connectivity, test transactions, printing and basic system functionality.
• Provide on-site support during rollout and follow up on issues after implementation.

3. Technical Support & Troubleshooting

• Provide remote and on-site support for hardware, applications, printers and basic network connectivity across HQ and outlets.
• Diagnose and resolve common technical issues according to established procedures.
• Record support requests, prioritise issues based on operational impact and keep users informed of progress.
• Escalate application defects and complex issues to the relevant IT team member, with screenshots, error details and steps to reproduce the problem.
• Coordinate equipment repairs and warranty claims with vendors.
• Follow up on recurring incidents and recommend preventive actions.

4. User Training & System Support

• Train outlet staff on daily POS usage, printing, basic troubleshooting and how to report technical issues.
• Assist employees with access and basic usage of internal systems, including the HR platform and cashier reporting portal.
• Prepare and maintain user guides, installation checklists and troubleshooting instructions.
• Gather user feedback during rollout and pilot testing, and communicate findings to the IT team.

5. IT Asset & Preventive Maintenance

• Maintain accurate asset records, including device location, assigned user or outlet, condition and warranty details.
• Manage spare devices and accessories for deployment and replacement.
• Perform routine equipment checks and preventive maintenance at HQ and outlets.
• Coordinate the return, inspection and redeployment of legacy equipment.
• Document equipment condition and prepare recommendations for repair, reuse or disposal, subject to approval.

6. System Testing & Coordination

• Assist with user acceptance testing for POS updates, website ordering, customer app integration and internal applications.
• Test relevant user workflows and document issues before deployment.
• Coordinate with Operations and other departments on technical requirements and outstanding issues.
• Verify that resolved issues function correctly before closing support requests.
• Follow company procedures for system access, credentials and the handling of employee and customer data.

REQUIREMENTS

• Preferably 1–2 years of experience in IT support, desktop support, POS support or a similar role.
• Practical knowledge of Windows and Android devices, printers, peripherals and basic networking.
• Familiarity with software installation, email configuration and user account support.
• Able to troubleshoot systematically and explain technical matters clearly to non-technical users.
• Good communication, documentation and coordination skills.
• Able to prioritise tasks and work independently with guidance.
• Willing to travel to outlets and undertake outstation assignments when required.
• Experience supporting retail or F&B operations is an advantage.

PERFORMANCE EXPECTATIONS

• Complete assigned HQ support and outlet installations within agreed timelines.
• Respond to and resolve support requests within agreed service targets.
• Ensure deployed devices pass installation and operational checks.
• Maintain accurate asset records, support logs and user documentation.
• Provide adequate user guidance during system implementation.
• Escalate critical issues promptly and follow through until resolution.

Pay: RM2,200.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person