Full Time Ticketing Consultant Jobs, in ARMACON TRAVEL & EVENT SERVICES SDN BHD Sarawak - Maukerja

JOB DESCRIPTION

• Assist customers with ticket bookings, cancellations, and modifications for flights.
• Provide accurate information regarding schedules, fares, and travel policies.
• Handle customer inquiries via phone, email, or in person interactions professionally and efficiently.
• Issue tickets and receipts, ensuring all transactions are correctly recorded.
• Resolve customer complaints or issues promptly, with escalation when necessary.
• Maintain and update customer records in the ticketing system.
• Stay updated on travel regulations, airline policies, and event procedures.
• Collaborate with colleagues to ensure high quality service and achieve sales targets.

REQUIREMENTS

• Diploma in Tourism, Hospitality, Business, or related field preferred.
• Proven experience in ticketing, travel consultancy, or customer service roles.
• Proficient in using or familiar with Galileo and Amadeus systems for reservations.
• Excellent problem solving skills and attention to detail.
• Ability to multitask in a fast paced environment.
• Professional, friendly, and customer focused attitude.
• Knowledge of travel regulations, airline policies, or event management is a plus.

Work Location: In person