They are responsible for checking in late guests, resolving customer requests, balancing the day's financial transactions, and ensuring the hotel's security during quiet hours.
Key responsibilities
- Close out the day's business, balance the books, process invoices, reconcile room charges, and verify that all accounts are accurate
- Generate end-of-day reports, summaries of revenue, and occupancy statistics for management to review the following morning
- Welcome late-arriving guests, manage check-ins and check-outs, make reservations, and handle phone calls
- Fulfill customer requests, respond to complaints, provide concierge assistance, and manage wake-up calls
About you
- Previous experience in hospitality, customer service, or administrative support
- Strong mathematical proficiency and familiarity with standard Property Management Systems (PMS) and accounting software
- Exceptional customer service, problem-solving, and the ability to work independently without direct supervision
- High accuracy in financial bookkeeping and record keeping
Pay: RM1,700.00 - RM2,000.00 per month
Work Location: In person