- Singapore
Full Time Veeva Vault CRM Technical Lead Jobs, Salary up to SGD 11,500 in ICON OUTSOURCING - Maukerja
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Job Description
Responsibilities
Key Responsibilities
Global-to-Regional Coordination
Report to the Global E2E Lead and serve as the primary point of contact for all APAC market needs spanning Application and Integration workstreams.
Translate global program strategy and timelines into actionable regional plans, escalating market-specific risks, blockers, or resource needs to the Global E2E Lead in a timely manner.
Vault CRM Definition & Deployment
Define the Vault CRM application blueprint and deployment approach tailored to APAC market needs, in alignment with global standards andarchitecture.
Partner with global product/platform teams to ensure the solution design accommodates regional regulatory, business, and operationalrequirements.
Regional Delivery Leadership
Act as the Regional Delivery Lead across multiple APACcountries, managing a diverse set of in-market stakeholders (business, IT, compliance, and commercial teams).
Drive alignment across all stakeholders and systems toensure coordinated, on-time deployment across markets, resolving conflicts and dependencies as they arise.
Establish and run regional governance forums (steering committees, status reviews) to maintain visibility and accountability acrossmarkets.
Localization & Market Expansion
Identify and document localization requirements across APAC markets, including language, regulatory, data privacy, and business-process variations.
Work with local market leads and global design teams to incorporate localization needs into the Vault CRM configuration and rollout plan.
Support business expansion efforts by identifying new market entry requirements and CRM enablement needs.
Integration Issue Management
Manage and resolve challenges arising from upstream and downstream application squads within the Integration track.
Coordinate closely with the Program E2E Lead to align integration priorities, sequencing, and issue resolution across the broader program landscape.
Proactively identify integration risks (data flow, system dependencies, timing conflicts) and drive mitigation plans with relevantsquads.
APAC Team Leadership & Testing Governance
Lead and support APAC-based delivery teams throughout the deployment lifecycle.
Ensure SIT (System Integration Testing) and UAT (User Acceptance Testing) activities are properly planned, resourced, and aligned across all in-scope markets.
Own the readiness and cutover process to ensure a seamless transition of markets onto Vault CRM, including hypercare support post-go-live.
Required Qualifications
Bachelor's degree in business, information technology, life sciences, or related field (Master's degree a plus).
8+ years of experience in CRM/Vault deployment, IT program delivery, or related enterprise application rollout roles, ideally within pharmaceutical, life sciences, or healthcare industries.
Prior experience with Veeva Vault CRM (or equivalent CRM platforms such as Salesforce, Veeva CRM) strongly preferred.
Demonstrated experience managing multi-country/multi-stakeholder deployments, ideally across APAC markets.
Strong understanding of application integration concepts (upstream/downstream systems, data flows, APIs) in an enterprise landscape.
Experience leading or coordinating SIT/UAT testing cycles for enterprise application rollouts.
Excellent stakeholder management, communication, and conflict-resolution skills, with the ability to influence across global and local teams.
Ability to work across time zones and travel within APAC as required.
ICON OUTSOURCING
Global-to-Regional Coordination
Report to the Global E2E Lead and serve as the primary point of contact for all APAC market needs spanning Application and Integration workstreams.
Translate global program strategy and timelines into actionable regional plans, escalating market-specific risks, blockers, or resource needs to the Global E2E Lead in a timely manner.
Vault CRM Definition & Deployment
Define the Vault CRM application blueprint and deployment approach tailored to APAC market needs, in alignment with global standards andarchitecture.
Partner with global product/platform teams to ensure the solution design accommodates regional regulatory, business, and operationalrequirements.
Regional Delivery Leadership
Act as the Regional Delivery Lead across multiple APACcountries, managing a diverse set of in-market stakeholders (business, IT, compliance, and commercial teams).
Drive alignment across all stakeholders and systems toensure coordinated, on-time deployment across markets, resolving conflicts and dependencies as they arise.
Establish and run regional governance forums (steering committees, status reviews) to maintain visibility and accountability acrossmarkets.
Localization & Market Expansion
Identify and document localization requirements across APAC markets, including language, regulatory, data privacy, and business-process variations.
Work with local market leads and global design teams to incorporate localization needs into the Vault CRM configuration and rollout plan.
Support business expansion efforts by identifying new market entry requirements and CRM enablement needs.
Integration Issue Management
Manage and resolve challenges arising from upstream and downstream application squads within the Integration track.
Coordinate closely with the Program E2E Lead to align integration priorities, sequencing, and issue resolution across the broader program landscape.
Proactively identify integration risks (data flow, system dependencies, timing conflicts) and drive mitigation plans with relevantsquads.
APAC Team Leadership & Testing Governance
Lead and support APAC-based delivery teams throughout the deployment lifecycle.
Ensure SIT (System Integration Testing) and UAT (User Acceptance Testing) activities are properly planned, resourced, and aligned across all in-scope markets.
Own the readiness and cutover process to ensure a seamless transition of markets onto Vault CRM, including hypercare support post-go-live.
Required Qualifications
Bachelor's degree in business, information technology, life sciences, or related field (Master's degree a plus).
8+ years of experience in CRM/Vault deployment, IT program delivery, or related enterprise application rollout roles, ideally within pharmaceutical, life sciences, or healthcare industries.
Prior experience with Veeva Vault CRM (or equivalent CRM platforms such as Salesforce, Veeva CRM) strongly preferred.
Demonstrated experience managing multi-country/multi-stakeholder deployments, ideally across APAC markets.
Strong understanding of application integration concepts (upstream/downstream systems, data flows, APIs) in an enterprise landscape.
Experience leading or coordinating SIT/UAT testing cycles for enterprise application rollouts.
Excellent stakeholder management, communication, and conflict-resolution skills, with the ability to influence across global and local teams.
Ability to work across time zones and travel within APAC as required.
ICON OUTSOURCING
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