Full Time Customer Service - Mandarin Speaker Jobs, Salary up to MYR 4,000 in Manpower Staffing Services (Malaysia) Sdn. Bhd. WP Kuala Lumpur - Maukerja

Minimum 5 months customer service experience (Live Chat / Email / Inbound)

Contact center background preferred

Strong written English & attention to detail

Mandarin proficiency required

Able to multitask & handle multiple chats efficiently

Team player, adaptable to fast‑paced environment

Willing to work rotational shifts, weekends & public holidays

CRM & telephony tools knowledge preferred

Ensures highest standard of service delivery on personalized phone services to our customers.

Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.

Handling and resolving customer complaints proficiently.

Displaying a high level of quality and professionalism when dealing with customers.

Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.

Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.

Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer

Maintains confidentiality of the Bank’s customers and data.

Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.