Summary of Position:
The Assistant Manager, Social Service will case manage the children and families of offenders and ex-offenders. The individual will evaluate the needs of the beneficiaries (individuals, families, children, etc.), identify the services needed, and create a plan to provide that support. The individual may also be responsible for evaluating the effectiveness of the case plan and services.
Responsibilities:
Do case intake and access client’s needs and provide the needful assistance.
Provide support and resources for clients; build good working relationship with support networks, government resources, and community resources.
Collecting and reviewing documents of clients.
Provide information and refer clients to internal programmes and services under YR Cares or to other relevant agencies for assistance.
Supports and monitors families’ progress in improving their resources and ability to cope with their challenges.
Participate in case discussions with external agencies.
Participate and provide updates of cases during case conference with Assistant Director, Children Empowerment.
Conducting regular home visits, phone calls and messaging clients to follow up to check in on their progress.
Ensure timely and accurate documentation of case notes and care plans.
Support programme planning and contribute to improvements in service delivery.
Prepare regular reports documenting program activities, client outcomes, and challenges encountered, for internal use and funding purposes.
To facilitate support group if necessary.
Perform other duties as assigned by supervisor to meet evolving organisational and service delivery needs.
Experience
Fresh graduate or minimum two year relevant work experience.
Prior working experience in social services will be an advantage
Skills
Proficient in MS Office
Good team player and have strong problem-solving skills, communication and interpersonal skills
Good report writing skills
Ability to work with tight deadline and is strong with follow up
Excellent organizational and time-management skills, including ability to handle multiple tasks simultaneously and juggle priorities
Good knowledge about the community resources
Ability to work under pressure
Others:
Having an open-mind and positive outlook in uncovering opportunities and handling challenges