- NO. 296, Jalan Ampang WP Kuala Lumpur Malaysia 50450

Working Location
Job Description
Requirements
Good understanding of social media platforms and online communities
Strong communication and writing skills
Strong social media instinct and ability to read the room
Know when to engage, when to clarify, when to escalate and when not to respond
Able to communicate naturally with different types of users without sounding scripted
Good understanding of Malaysian online conversations, language and social media culture
Strong attention to detail and ability to monitor conversations consistently
Able to recognise potential issues and understand when something needs to be escalated
Comfortable working on a shift-based schedule
Responsibilities
Monitor social media platforms and relevant online conversations
Moderate comments and community interactions
Respond to social media conversations in a natural and appropriate tone
Conduct social listening and identify relevant conversations, trends and emerging issues
Monitor potential issues and escalate where necessary
Identify opportunities for relevant and timely engagement
Support factual clarifications where required
Maintain the appropriate voice and tone across different conversations and situations
Benefits
LRT - AMPANG PARK
0.1 km
MRT - AMPANG PARK
0.1 km
MRT - PERSIARAN KLCC
0.4 km
LRT - DAMAI
0.7 km
LRT - KLCC
0.8 km
MRT - CONLAY
1.0 km
MRT - RAJA UDA
1.4 km
LRT - DATO' KERAMAT
1.4 km
MRL - RAJA CHULAN
1.5 km
LRT - KAMPUNG BARU
1.5 km
MRL - BUKIT NANAS
1.8 km
MRT - BUKIT BINTANG
1.8 km
MRL - BUKIT BINTANG
1.8 km
LRT - JELATEK
1.9 km
MRT - TUN RAZAK EXCHANGE
1.9 km
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