Full Time Customer Service Representative (CSR) - Part-Time-Full-Time Jobs, in TRIAD Federal Territory - Maukerja

Company Description TRIAD is a luxury gym and fitness club located in Naza Tower, Platinum Park, in the heart of KLCC, spanning over 13,000 square feet. The club focuses on health, wellness, and community, offering a safe, welcoming environment that members can consider a second home. TRIAD provides state-of-the-art facilities, diverse fitness programs, personal training, and wellness services to help members achieve their goals. The team is committed to fostering a supportive space where people train consistently, grow together physically, mentally, and emotionally, and strive to become better versions of themselves.

Role Description The Customer Service Representative (CSR) role at TRIAD is available on a part-time or full-time basis and is an on-site position located in WP Kuala Lumpur. The CSR will welcome members and guests, provide facility tours for prospects, handle check-ins, respond to inquiries, and provide information about membership options, facilities, and class schedules. Daily tasks include managing phone, email, and in-person communications, resolving member concerns, and ensuring a high level of customer satisfaction and a positive club experience. The CSR will assist with membership administration, payments, process membership sales, follow up on sales prospects, booking of personal training or classes, while maintaining a clean, organized reception and common areas. This role also supports club events and promotions, reinforcing TRIAD’s community-focused culture and service standards.

Qualifications

• Ability to deliver excellent customer service and maintain high customer satisfaction, with a focus on positive customer experience.
• Experience in customer support or customer-facing roles, ideally within fitness, hospitality, or retail environments.
• Strong communication and interpersonal skills, with a friendly, professional, and approachable manner.
• Good organizational and time-management skills, with attention to detail in handling bookings, payments, and member records.
• Comfort working in a dynamic, fast-paced environment and collaborating with a diverse team.
• Basic computer literacy and familiarity with customer management or point-of-sale systems.
• Flexible schedule availability, including evenings, weekends, and holidays as needed.
• Prior experience as a Customer Service Representative is an advantage; interest in fitness and wellness is highly beneficial.

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