Job Summary:
Provide administrative, financial and operational support to the TOUCH Professional Deputies and Donees (PDD) Secretariat and team. Ensure efficient case administration, documentation, billing, payment reconciliation, budget monitoring and workflow management, while supporting the Head of Department (HOD) in reporting, operational monitoring and process improvement.
Principal Responsibilities and Duties:
PDD Secretariat & Administration
Manage day-to-day administrative operations, case records, documentation and correspondence.
Track case progress, monitor outstanding documents and coordinate follow-ups to ensure timely completion.
Maintain accurate records, databases, trackers and reports while safeguarding confidential information.
Coordinate appointments, meetings and PDD-related activities.
Workflow & Process Improvement
Review and improve administrative workflows, templates, trackers and standard operating procedures.
Identify process gaps and implement improvements, including the use of digital tools and automation.
Support documentation checks, audits and compliance with organisational policies and procedures.
Financial & Budget Support
Support billing, invoicing, payment collection and reconciliation against financial records and bank statements.
Monitor outstanding payments, investigate discrepancies and liaise with relevant parties for resolution.
Assist with annual budget preparation, expenditure monitoring and financial reporting.
Operational Support & Reporting
Support the HOD in preparing management reports, presentations and operational updates.
Monitor deadlines, outstanding matters and follow-up actions.
Coordinate with internal departments and team members on operational matters.
Support departmental projects, service reviews and other PDD-related programmes and activities.
Essential Skills and Qualifications:
- Relevant experience in administrative, operational or financial support.
- Strong organisational, analytical and problem-solving skills, with attention to detail and accuracy.
- Basic accounting knowledge, including billing, payment tracking, reconciliation and budget monitoring.
- Proficient in Microsoft Office, particularly Excel, and familiar with digital workflow and document management tools.
- Able to use technology and generative AI appropriately to improve work efficiency.
- Good communication and interpersonal skills, with the ability to manage multiple tasks and deadlines.
- Able to maintain accurate records and handle confidential information professionally.
- Experience in social services, legal or financial administration is an advantage.
- Familiarity with professional deputyship, doneeship and simplified deputyship applications is an advantage.
Who We Are
At TOUCH, relationships are atthe heart of everything we do. We believe in growing together as one team,while valuing each individual’s unique strengths and perspectives. Guided bycompassion and excellence, we strive to make a meaningful impact in thecommunity through innovation and collaboration.
Who You Are
You are a passionate, creative, and dynamic individual with a heart to serve the community. If you enjoy working with people from diverse backgrounds and want to make a positive difference in the lives of others, we invite you to join the TOUCH family.
What We Offer
We offer a vibrant and people-focused work environment with pro-family practices, staff benefits, and opportunities for growth and development. Most importantly, you will find purpose and fulfilment in impacting lives meaningfully.
Our Commitment to Inclusion
At TOUCH, we are committed to build an inclusive workplace where everyone is respected, valued, and empowered to thrive. We welcome diverse perspectives and are dedicated to creating a supportive environment where all staff can grow in their potential, and continue to inspire hope and impact lives in the community.