Job Summary
The Clinic Assistant provides strong backend operational and administrative support to ensure the clinic runs efficiently. The role focuses on records management, inventory control, documentation, claims processing, and internal coordination, with limited front-facing duties.
Key Responsibilities
1. Administrative & Records Management
Maintain and update patient records accurately in the clinic management system
Organise, scan, and file medical documents, referral letters, and reports
Prepare and process medical reports, referral letters, and other documentation
Ensure proper data entry and record-keeping compliance
Support audit preparation and internal documentation checks
2. Claims, Billing & Financial Support
Process MediSave, CHAS, insurance, and third-party claims
Prepare billing documents and reconcile payment records
Assist with claims follow-up and documentation for insurers or corporate clients
Maintain accurate financial and claims-related records
3. Inventory & Supplies Management
Monitor and manage stock levels of medical consumables, stationery, and clinic supplies
Perform regular stock checks and raise purchase requests
Receive, verify, and store incoming supplies
Ensure proper inventory rotation and expiry tracking
4. Operational Support
Prepare consultation rooms and ensure they are properly stocked and ready
Support clinic opening and closing procedures
Coordinate with external vendors, laboratories, or service providers when required
Assist with scheduling of internal meetings, maintenance, or training sessions
Handle internal administrative tasks and ad-hoc operational support
5. Limited Frontline Support (as needed)
Assist with patient registration or simple enquiries during peak periods
Support doctors and nurses with basic clinical preparation when required
Requirements
Minimum N-Level / O-Level / Nitec / Higher Nitec qualification
Prior experience in clinic administration, healthcare operations, or administrative support preferred
Strong attention to detail and organisational skills
Proficient in Microsoft Office and comfortable with clinic management systems
Familiarity with MediSave, CHAS, insurance claims, or medical documentation is an advantage
Able to work independently and handle multiple backend tasks efficiently
Responsible, discreet, and able to handle confidential information
Soft Skills
Strong organisational and administrative ability
Detail-oriented and systematic
Reliable and able to prioritise tasks
Good written communication skills
Team player with a proactive attitude