Full Time Assistant Restaurant Manager Jobs, in Sofitel Damansara Kuala Lumpur Federal Territory - Maukerja

Job Summary

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily restaurant operations to ensure high-quality service, guest satisfaction, and smooth operational efficiency. The role is responsible for supervising service staff, maintaining service standards, handling guest feedback, and assisting in achieving revenue and operational targets in line with hotel and brand standards.

The Assistant Restaurant Manager plays a key role in ensuring excellent dining experiences, team performance, and consistent service delivery.

Key Responsibilities

• Assist in managing daily restaurant operations including opening, service, and closing procedures.
• Supervise and coordinate service staff to ensure smooth and efficient operations.
• Ensure high standards of food and beverage service in line with hotel brand standards.
• Handle guest feedback, complaints, and special requests professionally and promptly.
• Support the Restaurant Manager in staff scheduling, training, and performance monitoring.
• Conduct pre-shift briefings and communicate daily operational updates to the team.
• Monitor restaurant cleanliness, hygiene, and presentation standards at all times.
• Coordinate with Kitchen, Stewarding, and other departments to ensure seamless service flow.
• Assist in inventory control, stock ordering, and cost management.
• Support upselling initiatives and drive restaurant revenue performance.
• Ensure compliance with food safety, hygiene, and HACCP standards.
• Assist in preparing reports on sales, operations, and guest feedback.
• Step in as acting manager during absence of Restaurant Manager when required.

Requirements & Qualifications

• Diploma or Degree in Hospitality Management, Food & Beverage, or related field.
• Minimum 2–4 years of experience in restaurant or F&B operations, with supervisory exposure.
• Strong knowledge of restaurant service standards and operations.
• Good leadership, communication, and interpersonal skills.
• Ability to handle guest concerns professionally and efficiently.
• Familiarity with POS systems and restaurant management tools is an advantage.
• Ability to work rotating shifts, weekends, and public holidays.
• Fluent in English; additional languages are an advantage.

Benefits:

• Dental insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person