1. Job Purpose
To achieve sales targets by promoting and selling Perodua vehicles, providing excellent customer service, building strong customer relationships, and ensuring a smooth vehicle purchasing experience from initial enquiry to vehicle delivery.
2. Key Responsibilities
A. Sales & Business Development
- Achieve monthly sales targets for vehicle bookings, registrations and deliveries.
- Promote and sell Perodua vehicles by understanding customers’ needs, preferences and budget.
- Generate new sales leads through walk-ins, referrals, roadshows, events, social media and other marketing activities.
- Follow up with potential customers promptly to convert enquiries into bookings and sales.
- Conduct product presentations, vehicle demonstrations and test drives.
- Prepare quotations and explain vehicle specifications, pricing, promotions, financing options and trade-in arrangements.
B. Customer Relationship Management
- Provide professional customer service throughout the sales process.
- Maintain regular communication with prospective and existing customers.
- Build and maintain a customer database for follow-ups, repeat purchases and referrals.
- Assist customers with vehicle financing applications, insurance and related documentation.
- Handle customer enquiries and complaints professionally, escalating issues to the superior where necessary.
C. Sales Administration & Vehicle Delivery
- Ensure sales orders, booking forms and supporting documents are completed accurately.
- Coordinate with the Sales Administration, Finance and relevant departments to facilitate vehicle registration and delivery.
- Keep customers updated on vehicle availability, booking status and delivery schedules.
- Ensure all required documents and payment arrangements are completed before vehicle handover.
- Conduct vehicle handovers and explain essential vehicle features, warranty coverage and after-sales services.
D. Marketing & Digital Engagement
- Actively participate in showroom promotions, roadshows, exhibitions and other sales campaigns.
- Create and share engaging sales-related content on social media platforms to generate leads.
- Respond promptly to enquiries received through social media, online platforms and other digital channels.
- Participate in live streaming, digital marketing activities and promotional campaigns when required.
E. Reporting & Compliance
- Maintain accurate records of leads, appointments, test drives, bookings and sales conversions.
- Submit daily sales activities and periodic sales reports to the superior as required.
- Ensure compliance with company policies, sales procedures and Perodua brand standards.
- Maintain professional grooming, showroom presentation and customer service standards.
- Perform any other duties and responsibilities assigned by the superior from time to time.
Pay: RM3,000.00 - RM6,000.00 per month
Benefits:
Work Location: Remote