Full Time Customer Success Manager Jobs, Salary up to SGD 7,000 in GTN ASIA FINANCIAL SERVICES (PTE.) LTD. Central Region (Singapore) - Maukerja

KEY RESPONSIBILITIES

Client Relationship Management 

·      Serve as the primary point of contact for assigned API clients 

·      Build strong, long-term relationships that drive satisfaction, trust, and retention 

·      Translate business needs into actionable internal deliverables 

Project & Delivery Coordination 

·      Coordinate onboarding, integration, and configuration of API services 

·      Manage internal timelines and stakeholders across Product, Engineering, Operations, and Compliance teams 

·      Track project milestones and resolve issues that may hinder progress 

Product & Technical Enablement 

·      Develop a deep understanding of our API suite and trading platform 

·      Act as a knowledge resource for clients on API capabilities, enhancements, and configurations 

·      Facilitate API testing and post-integration troubleshooting in coordination with support teams 

Operational Oversight 

·      Monitor service usage, performance trends, and operational KPIs 

·      Participation in governance frameworks 

·      Identify upsell/cross-sell opportunities aligned with client goals 

·      Assist with reporting and issue triage in Jira Service Management (JSM) 

Cross-Functional Collaboration 

·      Participate in monthly service reviews and partner alignment sessions 

·      Advocate for clients internally, ensuring their voice is considered in roadmap planning and service improvement initiatives 

REQUIREMENTS

·      Bachelor's degree in Business, Information Technology, Finance, or a related field.

·      3-5years of experience in Customer Success, Client Services, Account Management, or a similar client-facing role.

·      Proven ability to manage client relationships, coordinate cross-functional stakeholders, and deliver successful onboarding or implementation projects.

·      Strong communication, problem-solving, and stakeholder management skills, with experience working with technology platforms, APIs, or fintech solutions.

Preferred:

* Experience in fintech, capital markets, brokerage, trading platforms, or financial services.

·      Exposure to API integrations, technical onboarding, or customer implementation projects.

·      Professional certifications in project management, business analysis, or customer success would be advantageous.