Full Time L1 Service Desk Jobs, in RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Federal Territory - Maukerja

Role: L1 Service Desk

Location: Malaysia

Exp: 2+yrs

Required Skills and Qualifications

• L1 it helpdesk analyst the position To provide support, maintain and develop customer service for local and remote users of APAC.

Assist with the day to day running of the IT helpdesk delivery team and deliver continued improvements in customer support and service. key responsibilities

L1 support following across asia pacific which will include incident management and service request processes via phone calls, chat & tickets.

User management including onboarding, offboarding and change of user accounts.

Regularly contribute to process improvement within the team in order to better improve efficiency.

Apply superior customer service in all facets of communication including via phone, email and notes to your team when triaging incidents or requests, furthermore ensuring that you represent the IT division internally and externally appropriately.

Meeting defined service level agreements skills/knowledge

Prior experience in a helpdesk role in multisite organizations

Experience supporting users and devices across Windows, Active Directory, O365, Citrix and cloud environments.

Experience with Dialpad and in ChromeOS/G Suite is desirable.

Excellent customer service

Experience working independently and with a globally dispersed team

Basic network fundamentals (IP, DNS, DHCP)

User management practices including onboarding/offboarding