Part Time Account Services Associate - Account Services Specialist - Account Services Coordinator Jobs, in Grove Building Solutions Limited - Maukerja

Role Description

Support accurate account administration and responsive customer service throughout the account lifecycle. Coordinate documentation, maintenance requests, and issue resolution with internal teams to deliver timely outcomes while protecting customer information.

Key Responsibilities

• Handle account enquiries and explain relevant procedures and requirements.
• Coordinate account opening, updates, transfers, and closure within the assigned remit.
• Verify instructions, supporting documents, and required approvals.
• Maintain accurate account records, contact details, and service histories.
• Track requests, outstanding information, and completion deadlines.
• Investigate discrepancies and coordinate resolution with relevant teams.
• Support billing, payment, or transaction enquiries where assigned.
• Communicate progress and next steps clearly to customers and stakeholders.
• Prepare routine service reports and maintain supporting evidence.
• Escalate complex requests, complaints, unusual activity, and control exceptions.
• Follow identity verification, confidentiality, access, and record retention procedures.
• Identify recurring issues and recommend workflow improvements.

Role-Specific Responsibilities

• Account Services Associate: Process routine requests, check documentation, update records, and respond to enquiries under appropriate guidance.
• Account Services Specialist: Independently manage complex requests and exceptions, provide procedural expertise, and support quality reviews and improvements.
• Account Services Coordinator: Organize request queues, documentation, stakeholder inputs, and follow-up actions across account servicing activities.

Qualifications

• Relevant experience in account administration, customer service, operations, financial services, or a related field.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Ability to verify information and investigate discrepancies.
• Proficiency in spreadsheets and familiarity with CRM, account management, or workflow systems.
• Ability to manage multiple requests and meet service deadlines.
• A professional, customer-focused approach and consistent follow-through.
• Sound judgment and discretion when handling sensitive information.
• A diploma or qualification in business, finance, administration, or a related field, or equivalent practical experience.
• Entry-level candidates may be considered for junior associate and coordinator roles.
• For specialist roles, experience independently resolving complex account servicing issues.

Preferred Qualifications

• Familiarity with account lifecycle processes, service standards, and approval controls.
• Experience handling high-volume requests or coordinating across departments.
• For banking or financial services positions, knowledge of customer due diligence and transaction processing.
• Experience preparing reports, checking service quality, or improving workflows.
• Relevant industry knowledge or additional language skills.

Scope by Role

• Account Services Associate: Focuses on accurate processing and routine customer support.
• Account Services Specialist: Provides expertise and resolution for complex account servicing matters.
• Account Services Coordinator: Keeps requests, documentation, and stakeholder actions organized through completion.