Full Time Patient Service Executive Jobs, Salary up to MYR 4,000 in Topvision Eye Specialist Berhad Selangor - Maukerja

High school diploma or equivalent (SPM/'O' Level) is required.

Minimum of 1-2 years of experience in a patient-facing role, preferably within a healthcare or insurance setting.

Proficiency in computer applications, including Microsoft Office Suite and electronic health record (EHR) systems.

Strong understanding of insurance processes, including verification of benefits, claims submission, and pre-authorization.

Excellent customer service skills with a compassionate and professional demeanor.

Ability to communicate effectively in English, Mandarin, and Bahasa Malaysia to cater to a diverse patient base.

Experience in handling patient inquiries, appointment scheduling, and managing patient records.

Familiarity with medical terminology and healthcare workflows is a plus.

Ability to work independently and as part of a team in a fast-paced environment.

Demonstrated ability to maintain patient confidentiality and adhere to privacy regulations.

Attend to patients and ensure a smooth clinic experience.

Manage patient registration, appointments and daily clinic flow.

Provide eye care consultation to patients, especially on pre and post-operation care.

Provide consultation on the type of services, treatments and packages to patients.

Assist with managing insurance and Guarantee Letter (GL) matters.

Assist in listing the Company with insurance companies, third party administrators and corporate clients.

Build rapport and provide professional consultation to both local and international patients with regards to the Company’s services.

Handle patient enquiries and complaints professionally.

Assist Consultant Surgeon and clinical staff in the Operation Theatre and other treatment/surgical procedure.

Maintain patient records and update information in the clinic system.

Coordinate with internal departments, insurance companies and other relevant parties.

Provide guidance and training to employees regarding to insurance and guarantee letter application.

Assist with stock and other clinic administrative matters.

Perform other duties assigned by the immediate supervisor.