Full Time End-User Helpdesk Support - Top-Tier Investment Firm - Inhouse Perm - Based in Singapore (PR only) Jobs, in PrimePeak Group - Maukerja

Location: Based in Singapore (PR only). Office on-site opportunity.

Applicants must include the following details in your CV submission:

• A-levels grades or country specific equivalent (Transcript form/ GPA); AND
• University Degree (both Bsc and Msc, and their respective GPA)

Background: Our client is a spin-off from a prominent US-based hedge fund to establish an independent global investment manager. Today, their footprint spans major international financial centers—Hong Kong, Singapore, London, New York, Jersey, the Cayman Islands, and Dubai — delivering sophisticated investment strategies across worldwide markets.

Primary Duties

• Frontline Support: Serve as the initial point of contact for all internal staff, swiftly resolving hardware, software, and network inquiries.
• Ticket Management: Monitor helpdesk queues, prioritizing tasks and escalating complex incidents to maintain high service standards.
• Technical Remediation: Troubleshoot desktop environments, peripheral hardware, network connections, remote tools, and telephony systems.
• Domain Mastery: Apply specialized domain knowledge of financial application suites and proprietary trading/investment systems.
• Vendor & Team Synergy: Liaise with internal engineering teams and external vendor partners to diagnose high-level technical issues.
• MSP Oversight: Establish and maintain an efficient collaborative workflow with the firm's primary Managed Service Provider.
• Lifecycle Administration: Execute IT onboarding/offboarding workflows, including user account creation, system provisioning, and hardware retrieval.
• Knowledge Capture: Help build, refine, and maintain IT documentation, operational policies, and user self-service guides.
• Process Elevation: Proactively identify opportunities to improve service delivery speed and helpdesk operational efficiency.
• Global Readiness: Participate in on-call rotations and after-hours shifts to sustain continuous 24/7 global business coverage.

Requirements Profile

• 7+ years of progressive IT service desk experience.
• 5+ years of specialized exposure in financial services (Hedge Fund, Asset Management, or Investment Bank).
• Demonstrated career stability, with a track record of at least 4+ years per role within previous organizations
• In-depth command of Windows environments, MS Office/365, and standard financial desktop software.
• Practical network troubleshooting skills (TCP/IP, VPN, DNS, DHCP) and familiarity with remote desktop solutions (Citrix, SSL VPN).
• Hands-on familiarity with PowerShell at the command-line interface.
• Exceptional analytical skills combined with clear, user-friendly communication abilities.
• Service-driven orientation with a focus on delivering high-end internal user experience.

Candidates who are interested in this position, please apply directly by submitting your latest CV (Please include ALevel & Degree/Master grades). Please note that only shortlisted candidates will be notified.