jobs in OHR MARKETING SDN BHD

Full Time Head of Section, Customer Relations Jobs, Salary up to MYR 3,000 in OHR MARKETING SDN BHD Selangor - Maukerja

Head of Section, Customer Relations

OHR MARKETING SDN BHD

Full Time

Kajang, Selangor

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Working Location

  • Jalan Banting-Semenyih Kajang Selangor Malaysia

Job Description

Responsibilities

As the Head of Section, Customer Relations, you will lead initiatives to strengthen customer relationships, retention and loyalty across key customer touchpoints. You will use customer data and feedback to improve the customer journey, support member growth and identify opportunities that drive better customer and business outcomes.

WHAT YOU'LL DO

  • Lead customer experience and retention initiatives to strengthen customer loyalty and repeat purchase.
  • Develop and improve the customer journey across key touchpoints, from first interaction through to loyalty and advocacy.
  • Drive customer segmentation, retention, win-back and churn management activities.
  • Oversee customer data, feedback and insights to identify trends and opportunities for improvement.
  • Support member acquisition, onboarding, conversion and activation to drive customer growth.
  • Oversee customer experience and communication across WhatsApp, TikTok Shop, Shopee and other customer touchpoints.
  • Work closely with Sales, Operations, Product and System teams to resolve customer issues and turn customer insights into business improvements.

WHAT WE'RE LOOKING FOR

  • Diploma or Bachelor's Degree in Business, Marketing, Customer Experience, Management, Data Analytics or a related field.
  • 3–5 years of experience in customer success, CRM, customer experience, retention or related functions.
  • Experience in e-commerce, CRM, marketplace or customer data management is an advantage.
  • Strong understanding of customer lifecycle, retention and segmentation.
  • Strong analytical, reporting and communication skills.
  • Familiar with CRM, WhatsApp/omnichannel, marketplace and customer database platforms.
  • Strong leadership, problem-solving and stakeholder management skills.
  • Customer-focused, commercially aware and able to manage multiple priorities.

WHY JOIN US

  • Performance Based Bonus
  • Structured Salary Increment
  • Outpatient Medical Coverage
  • Exclusive discounts on Olive House products
  • Monthly Top Performer
  • Quarterly Rising Star Award
  • Quarterly Attendance Excellence Award
  • Monthly Spiritual & Employee Engagement Program

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Professional development

Work Location: In person

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