Full Time Senior - Sales Manager - MICE Jobs, in Grand Hyatt Singapore - Maukerja

Summary

Join our team as a Senior / Sales Manager - MICE, where you will play a pivotal role in driving revenue growth through strategic account management, proactive business development, and relationship building within the Meetings, Incentives, Conferences and Exhibitions (MICE) segment. You will be responsible for identifying new business opportunities, managing a portfolio of key accounts, and securing group and event business that contributes to the hotel's overall revenue objectives. This role offers the opportunity to work closely with internal stakeholders and external partners to deliver exceptional guest experiences while supporting the continued success of the Sales & Marketing team.

Key Responsibilities

• Manage and grow a portfolio of MICE accounts, focusing on revenue generation, account retention, and long-term business development.
• Identify and pursue new business opportunities through proactive sales activities, telemarketing, networking, and industry engagement.
• Conduct regular sales calls, client meetings, and hotel site inspections to build strong relationships and secure new and repeat business.
• Develop and execute strategic sales plans to achieve monthly and annual revenue targets.
• Maintain accurate sales records, contracts, quotations, and account activities to ensure effective business tracking and reporting.
• Collaborate closely with Events, Operations, Revenue Management, and other hotel departments to ensure seamless execution of client requirements and expectations.
• Monitor market trends, competitor activities, and industry developments to identify opportunities and maintain a competitive edge.
• Represent the hotel at trade shows, industry events, client functions, and networking opportunities to enhance brand visibility and generate leads.
• Prepare sales forecasts, business plans, and performance reports to support strategic decision-making.
• Uphold Hyatt’s Purpose and Values while delivering exceptional service and maintaining professional relationships with clients and industry partners.

Qualifications

Note: Due to Singapore’s foreign worker work pass restrictions, only Singapore Citizens or Permanent Residents will be considered for this position.

• Diploma or Degree in Hospitality Management, Tourism, Business, Marketing, or a related field.
• Minimum of 3-5 years of hotel sales experience, preferably within the MICE, corporate, or events segment.
• Proven track record in achieving sales targets and driving revenue growth.
• Strong business development, negotiation, and account management skills.
• Excellent communication, presentation, and interpersonal skills with the ability to build lasting client relationships.
• Ability to analyse market trends and develop effective sales strategies.
• Highly organised, results-driven, and capable of managing multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and hotel sales systems is advantageous.
• A proactive team player who can work independently while collaborating effectively across departments.