Full Time Head, FSS Operations Singapore Jobs, in Standard Chartered Bank - Maukerja

Job Summary

• The jobholder as FSS Operations head is accountable for overall management and control of Securities Services Operations in Singapore in compliance with both Group regulations, local laws and Service Level Agreements. The role should ensure all systems used are optimized as one integrated secure platform, providing both operational and cost efficiency, scale, synergy and a well-controlled operating environment, that is properly resourced with the right number and calibre of staff.

• The jobholder leads a dynamic, multi-product in FSS Operations team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. They are accountable for end-to-end delivery of in Custody and Clearing Operations for a particular country/market ensuring that we are aligned F2B where certain activities are managed in our hubs, we mitigate any operational, regulatory or client risks and enable the Custody business.

• The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards in the country/market. The job holder leads a dynamic team responsible for delivering high quality services to some of the most demanding clients. He plays a pivotal role in defining and maintaining operational services for large financial institutions, Global Custodians including leading international banks, broker-dealers, fund managers and insurance companies, social security funds.

• The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Sales, Client Management, Legal, Compliance, Risk and Product Management as well as a variety of internal support functions such as Risk, CFCC, Legal, ALM and Finance. To drive change in the local country teams when it comes to identifying opportunities for transformational projects but also in managing the day-to-day processes and controls and ensuring regional priorities are being worked on as part of our global agendas.

Key Responsibilities

• The role requires extensive interaction with senior securities market individuals and infrastructures such as stock exchanges, securities depositories, clearing houses, local brokers, peer custodians, other market intermediaries. Close liaison with market regulators is also a key part of the role, building strong relationships and using in-depth market knowledge to be viewed by them as a trusted adviser for market advocacy.

• The job holder carries out the end-to-end operational responsibilities in the country/market and works closely with the other in FSS Operations country heads, central hubbed teams, country business head, regional and group risk heads. To ensure that the operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambition.

• This role has supervisory responsibilities and the Bank’s supervisory principles must be followed. The jobholder monitors the performance of operations through key metrics such as – volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers and cost budgets. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls. There is a focus on people management and client engagement required.

• The jobholder is a member of the Custody and Clearing Operations Asia Management Team.

Strategy
• Contributes to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM).
• Implements and manages service standards, as defined by Central Operations and Governance guidelines, and defined within the TOM for the Securities Services business
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations and laws
• Ensures the operations team is optimised in terms of people, process, platform, product and place (where applicable). This will include service, risk, efficiency, cost, control, capability and capacity planning
• Alignment of activities to support the Custody and Clearing Operations utilities model for greater standardisation, process efficiency and cost reduction.
• Identifies strategic service delivery issues relating to technology, process, human resource, and service quality and implements appropriate solutions.
• Ensures the operations teams are optimised and that resources are effectively managed to rapidly fill any service gaps identified.
• Participate in developing the strategic operations direction and roadmap for FSS, align with Business Strategy and investment appetite.
• Support Architecture changes in formulation of Best Practice and apply agreed methodologies in FSS and CIB.
• Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets.
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.

Business
• Partner with the FSS business leads to ensure that the key services are being performed to the standard required. Alignment to FSS growth targets and creating an agenda which mirrors the aims of the Product & Client Services team.
• Provides best-in-class operational client support service to address client’s operational queries and issues
• Attend Client visits where relevant and appropriate to ensure client proposition is understood, constructive feedback attained and resulting actions take to improve or provide positive feedback to staff.
• Manages budgets effectively and supports Business for New Clients / Product roll out
• Ensures compliance with all relevant local and global regulatory requirements and industry best practices
• Drives continuous improvement culture to maximise Processing efficiency with controlled Cost Income Ratio
• Monitors client service standards to ensure high-quality operational and client support services are provided.
• Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required.
• Works closely with all members of the end-to-end journeys to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation
• Proactively works with their country teams and regional peers to ensure development of pool of knowledgeable, mobile operations staff.
• Champions the identification and implementation of operational best practice across markets within region and with other regions.
• Represents the in Custody and Clearing Operations function at operational forums, groups and conferences where needed.

Processes
• Accountable for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients.
• Accountable for end-to-end delivery of in Custody and Clearing Operations for a particular country/market ensuring that we mitigate any operational, regulatory or client risks and enable the FSS businesses.
• Ensures an efficient and effective end to end product journey for local and international clients across both the onshore and central teams.
• Ensures Change Management processes are adhered to in country operations.
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore (where applicable).
• Update regional management in a timely manner on notable operational developments and issues and drives the resolution of thematic client issues and process issues.
• Role models a strong, collaborative business relationship between the FSS Ops onshore and the hubbed centres that make up the end-to-end journey.
• Supports “One Bank” through strong connectivity with support and sales functions and related businesses such as Cash, FM, ALM and Transaction Banking.

People & Talent
• Develop, encourages and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement and ensures the team is resourced and trained adequately
• Leads through example and builds the appropriate culture and values & sets appropriate tone and expectations from the team
• Ensures that holders of all critical functions are suitably skilled and qualified for their roles, with effective supervision in place to mitigate any risks.
• Periodically reviews team structure and supports opportunities staff development both within the country and into other markets.
• Chooses right horses for courses especially across all critical functions with effective supervision in place to mitigate any risks
• Sets and aligns s and objectives for direct reports and disseminates constructive feedback and rewards in line with their performance

Risk Management
• Identifies all potential risks within business and operations and assesses, monitors, controls and mitigates accordingly
• Proactively tables all risk & control weaknesses to which the Group is likely to be exposed and ensures their timely heads up for mitigation
• Ensures operational incidents (losses or near misses) and client complaints are logged & escalated to all stakeholders including Country and Group on timely basis
• Ensures impeccable audit reports

Governance
• Embeds the Group’s values and code of conduct in the Operations team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employee’s forms part of the culture.
• Ensures compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal
• Global Head, FSS Operations
• Global Head, Custody Operations
• Securities Services Country Business Head
• Country CTOO
• Legal and Compliance
• Business stakeholders for SS
• Country and Group Risk and Governance teams
• Country Product Head
• Legal and Compliance
• Finance, Treasury and ALM
• Country Technology Management
• GBS counterparts (where applicable)

External
• Regulators and other Government departments/officials
• Depository, Exchanges & Clearing Corporations
• Peer Custodians, Stock Brokers
• Industry partners, Banking Associations
• Concurrent and External Auditors
• Auditors for ISAE and other regulatory audits

Other Responsibilities
• Embed Here for good and Group’s brand and values in SS Operations;
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Double hats across multiple functions within SS Operations (Custody & Fund Services)

Skills and Experience

• Business Facilitation

Our Ideal Candidate

• Market Knowledge: – Thorough understanding of the wider business, economic and market environment under the ambit of Securities Services across various Asset Class. Minimum15 years + of relevant experience

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

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