Full Time Assistant Manager - IT Server Infrastructure Jobs, in Parkson Credit Federal Territory - Maukerja

1. Server & Infrastructure Management

• Act as the Person-in-Charge (PIC) for all server-related matters, managing both on-premise data centers and cloud infrastructure.
• Oversee the installation, configuration, maintenance, and troubleshooting of physical servers, virtual machines (VMware/Hyper-V), and storage systems (SAN/NAS).
• Monitor system health, performance, and capacity, executing proactive maintenance to minimize downtime and ensure business continuity.

2. Security, Backup, & Disaster Recovery

• Enforce robust IT security policies, including patch management, endpoint protection, and access controls in compliance with local regulations (e.g., PDPA) and industry standards.
• Manage enterprise backup and restoration processes.
• Assist in developing, testing, and maintaining Disaster Recovery (DR) and Business Continuity Plans (BCP).

3. Vendor & Project Management

• Coordinate with external vendors, ISPs, and service providers to ensure timely delivery of IT solutions, hardware maintenance, and SLA compliance.
• Lead or assist in infrastructure-related projects, such as server migrations, cloud deployments, hardware refreshes, and security enhancements.

4. Leadership & IT Operations

• Supervise, coach, and mentor junior IT executives and technical support staff.
• Act as an escalation point (L3 support) for complex server, network, and infrastructure issues.
• Maintain accurate server documentation, network diagrams, standard operating procedures (SOPs), and asset inventory logs.

Requirements & Qualifications

Education & Experience:

• Bachelor’s Degree in Information Technology, Computer Science, System Engineering, or a related discipline.
• Minimum of 5 to 8 years of hands-on experience in IT infrastructure and server administration.
• At least 2 to 3 years of experience in a supervisory, team lead, or assistant managerial role.

Technical Skills:

• Strong proficiency in Microsoft Windows Server and Linux operating systems.
• Deep knowledge of virtualization technologies.
• Hands-on experience with cloud infrastructure (AWS).
• Solid understanding of backup solutions and storage area networks.
• Relevant IT certifications (e.g., ITIL v4, MCSA/MCSE, AWS Certified Solutions Architect, VMware VCP) are a strong added advantage.

Soft Skills & Local Requirements:

• Strong leadership qualities with a "hands-on" approach to problem-solving.
• Excellent communication skills in English and Bahasa Malaysia.
• Willingness to be based in Kuala Lumpur and occasionally travel to other local branches if required.